Technical Account Manager
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
Offer value
High value due to a focus on professional growth, engaging with clients, and solving complex technical challenges.
- In-demand position with growth opportunities.
- Directly engage with clients to provide solutions.
- Experience in a reputable risk solutions company.
Pros
- Opportunity to work closely with clients on technical issues.
- High demand for Technical Account Managers in the market.
- Experience in a leading role and exposure to various industry challenges.
Cons
- Role could involve high levels of client interaction which may be stressful.
- Requires significant technical knowledge and experience.
- Potential for long hours during high-demand periods.
Who it's for
Mid to Senior-level • Hybrid/Remote
Good fit
- Experienced technical support professionals
- Individuals looking for client-facing roles
- Candidates with a strong understanding of risk management
Not recommended for
- Entry-level applicants seeking immediate roles
- Those who prefer minimal client interaction
- Individuals uninterested in technology
Motivation fit
Key skills
About the job
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team: As a Technical Account Manager, you will be a vital member of Premier Support Team supporting Bridger Insight Product. Bridger Insight is a leading screening tool with over 3,000 active customers worldwide, designed to help organisations conduct customer screening, due diligence and comply with AML regulations within a single platform. World Compliance Database of heightened risk individuals and entities contains Sanctions and Enforcements, PEPs, Adverse Media and State-owned entities.
About the Role: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team provides our customers with an excellent first impression. The team own the SLAs around incidents that need to be investigated and escalated following those time frames.
Responsibilities:
Communicating directly with client technical and business teams to understand business requirements and provide technical recommendations and guidance. Partner with all internal teams to create a single, seamless LexisNexis face to the client.
Engaging clients to assess their business needs and making recommendations on optimizing software and processes including identification of training needs. Perform analysis and provide recommendations to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies.
Understanding and document the technical requirements and implementation specifications for the client. Follow-up on requests, resolve technical support issues and communicate solutions directly with client technical teams
Following defined processes to provide timely status updates, root-cause analysis and service level agreements metrics, and other reports to track. Develop proactive tools to continuously improve customer support processes.
Managing and leading critical support escalations, which often include multiple internal and external support teams. Will be the point of contact providing technical and product knowledge expertise and resolution to both technical and non-technical audience. Serve as a trusted advisor to the customer in implementation and process decisions.
Assessing customers’ risks, needs, and recommends appropriate service offerings to proactively address.
Requirements:
Demonstrate high level customer service skills and a passion for developing and maintaining relationships
Have experience in technical support customer contact position or customer advocacy role
Show Ability to solve complex technical issues requiring in-depth research and analysis
Demonstrate verbal and written communication skills
Have proficient Microsoft office 365 skills. (Outlook, Excel, PPT)
Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life Assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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