Technical Account Manager

Full Time

full-time

29 Oct 2025

Philadelphia

Verified by Turrior

Content + Source + Freshness • 11 Dec 2025 • 95% confidence

85 / 100

Offer value

High value job with strong market demand for Technical Account Managers, solid compensation, and growth potential across enterprise implementations.

Competitive salary: $150,000/year
Strategic role with high impact on client relationships
Growth potential in technical account management
Requires significant prior experience

Pros

Involvement in high-impact projects with strategic clients.
Robust salary package around $150,000/year.
Opportunity to enhance technical and management skills.

Cons

Demands a high level of experience in client-facing roles.
May require significant travel (up to 20%) which can affect work-life balance.
Fast-paced environment may not suit all candidates.

Who it's for

Mid to Senior Level • Hybrid, with travel requirements

Good fit

Technical Account Managers with enterprise experience
Project managers in technical environments
Candidates seeking to elevate client engagement skills

Not recommended for

Beginner professionals without client-facing experience
Those looking for a low-travel role
Individuals preferring a non-technical position

Motivation fit

Seeking to deepen expertise in technical project management.Interest in fostering long-term client relationships.Desire to work in a technical environment with a diverse team.

Key skills

Project management and coordinationTechnical consultingStakeholder managementCommunication and presentation skills

Score: 85/100 AI verified analysis

About the job

Technical Account Manager (TAM)

We are seeking a solution-oriented Technical Account Manager (TAM) to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This role blends deep technical acumen with strong project management and client engagement skills to drive successful delivery of complex, global implementations.

The ideal candidate thrives in fast-paced environments, is fluent in both technical and business contexts, and is energized by solving problems across cross-functional teams. You’ll own the end-to-end success of assigned accounts, acting as both a technical advisor and delivery lead.

Primary Responsibilities:

Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support.
Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget.
Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables.
Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization.
Manage project documentation including requirements, design specs, release notes, and training materials.
Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing.
Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities.
Escalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention.
Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation.

What We’re Looking For:

5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment.
Strong project and stakeholder management skills; able to manage multiple high-touch accounts and delivery streams simultaneously.
Experience with API-based products, system integrations, and enterprise platform configurations.
Excellent communication skills, able to tailor messaging to technical and non-technical audiences.
Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project).
Hands-on experience with project documentation, sprint planning, and cross-functional coordination.
Bachelor’s degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred.
Willingness to travel up to 15–20% within the U.S.