Team Lead - KPO Job in Hyderabad, India

A Team Lead Ops is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA company policies and controls Provide direction instructions and guidance to the team for achieving the set goal
Key Responsibilities
Provide team leadership and coaching
Create an environment of trust open communication creative thinking and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members. Lead by setting a good example role model behavior consistent with words
Coach and help develop team members help resolve dysfunctional behavior
Facilitate problem solving and collaboration
Oversee day to day teams operation and performance
Discover training needs and provide coaching
Intervene when necessary to aid the group in resolving issues
Encourage creativity risk taking and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance
Conduct monthly one on one performance reviews with team members
Act as SPOC for conducting appraisals approving leaves
Focus the team on the tasks at hand or the internal and external customer requirements
Coordinate with reporting Manager as necessary
Familiarize the team with the customer needs specifications targets standards techniques and tools to support performance
Assure that the team addresses all relevant issues within the specifications and various standards
Provide necessary business information
Ensure deliverables are achieved to satisfy the project requirements
Help keep the team focused and on track
Obtain and coordinate space furniture equipment and communication lines for team members
Establish meeting times places agendas and document the same with MOM.
Identify areas of improvement in the process and take measures to constantly improve
Communicate team status task accomplishment and direction
Provide status reporting of team activities to the reporting manager
Keep the reporting manager informed of task accomplishment issues and status
Serve as a focal point to communicate and resolve interface and integration issues with other teams
Escalate issues which cannot be resolved by the team to reporting manager
Provide guidance to the team based on management direction
Skill Set
High proficiency in Verbal Written English
Knowledge of MS Office G Suite
A Clear Communicator
Strong Organization Skills
Confident in the Team
An Example of Integrity
Influential in Core Areas
Powerful Facilitator
A Skilled Negotiator

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