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Careers at DC Government
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Support Technician

Full Time
full time
16 Oct 2017
Washington

About the job

Short Description: 
Desktop Support Technician with 4-7 Years of experience

Complete Description: 
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration 

Must also be experienced troubleshooting User account, access and security issues 
Behavior Characteristics: 
Excellent inter-personal and customer service skills, motivated, detail oriented and process driven.
 
  Required / Desired Skills     
   
SkillRequired / DesiredAmount of ExperienceExpertise Rating
IT Help Desk Desktop supportRequired4  Years3 - Expert
Configuring and installing WinXP based PCs, printers, and desktop assetsRequired4  Years3 - Expert
IT Customer support for software, hardware realted issuesRequired4  Years3 - Expert
Troubleshooting PC issuesRequired4  Years3 - Expert
IT asset tracking, monitoring, reporting, decomissioningRequired4  Years3 - Expert
Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy)Required2  Years2 - Proficient
LanDeskHighly desired2  Years2 - Proficient
A+ certificationHighly desired0  
Norton GhostRequired1  Years2 - Proficient
 

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End-to-end AI hiring for modern HR teams

Turrior uses artificial intelligence to create job listings, automate candidate screening, conduct video interviews, and apply comprehensive AI scoring — helping companies hire faster, more accurately, and with lower operational costs.

Key benefits:

  • AI-powered job creation and structured job data
  • Intelligent candidate screening and automated shortlisting
  • Video interviews with AI-based answer analysis
  • Comprehensive AI scoring of skills, experience, and role fit
  • Recruitment process automation and reduced time-to-hire
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