Support Engineer - Remote

Overview

As a Support Engineer at Freshpaint, you will be responsible for resolving customer issues, providing technical support, and ensuring customer satisfaction with our HIPAA-compliant analytics tools.

In Short

• Own the resolution of assigned customer issues from end to end.
• Research and resolve diverse technical customer issues.
• Work with Go, TypeScript, and SQL to diagnose problems.
• Ensure effective technical support that meets customer needs.
• Collaborate with Engineering and Customer Success teams.
• Contribute to technical documentation for clarity.
• Provide expert support throughout the customer lifecycle.
• Act as the voice of the customer in product development.
• Communicate customer issues clearly to technical teams.

Requirements

• Minimum 2 years in a technical support or engineering role.
• Minimum 2 years in a customer-facing position.
• Experience with modern programming languages like Go or JavaScript.
• Proficiency in front and back end technologies.
• Strong problem-solving and research abilities.
• Excellent communication skills.
• Detail-oriented with strong organizational skills.
• High empathy and focus on customer experience.
• Ability to learn quickly and work independently.
• Proactive in resolving issues and prioritizing tasks.

Benefits

• Competitive pay and generous equity.
• Fully remote work with a coworking stipend.
• Half-day Fridays every week.
• Unlimited PTO with a required 2-week minimum.
• Comprehensive health, dental, and vision coverage.
• Two “Treat Yourself” days a year.
• Generous parental leave policy.
• Epic team offsites twice a year.