Strategy & Operations Associate

🎯 Our Mission

At Pulley, we are on a mission to help construction teams break ground faster. The United States is short between 4-7 million homes while housing production and affordability remain near historic lows. Meanwhile, retail and office real estate are still adapting to the post-pandemic world and the AI boom has led to significant investments in data center infrastructure.

Permitting requirements vary vastly by jurisdiction, making it challenging to navigate for home builders, retailers, architects and contractors. It creates a critical bottleneck that every project must traverse. While the industry remains largely fragmented and underserved, we believe that combining cutting-edge software with permitting expertise can condense permitting timelines from months to days or even hours!

🏗️ About Us

We are a passionate team building software for the built environment around us. Founded by Charlie Jacobson and Andreas Rotenberg in 2021, our team combines deep experience in real estate and construction with a track record of shipping software loved by millions of customers.

We’re backed by CRV, Susa Ventures, BoxGroup, Fifth Wall, Operator, South Park Commons, Suffolk Construction and leaders from Plaid, Segment, Procore, ServiceTitan, Built, BuildZoom, and eero.

🏠 What We’re Building

We’re building the world’s first software platform for construction permitting — for any project, in any city. Our north star is speed; everything we do is in the service of helping our customers get their permits as fast as possible.

We serve some of the top developers, builders, retailers and architects in the industry to permit new apartment buildings, office space, homes, stores and much more!

🧑‍💻 The Role

As a Business Operations and Admin at Pulley, you’ll be the backbone of our internal business operations — keeping us organized, accurate, and moving quickly. You’ll own the essential workflows that power our day-to-day business, from managing our invoice process to handling contracts, maintaining CRM hygiene, and supporting financial tracking.

You’ll play a key role in helping our leadership team maintain visibility into business performance by supporting finance operations — including invoice processing, internal reporting, expense tracking, and maintaining up-to-date records. Your work will touch nearly every corner of the company and directly impact how efficiently and confidently we operate, and your attention to detail and operational discipline will directly impact our ability to serve customers, close deals, and grow efficiently.

If you love structure but don’t fear ambiguity, take pride in keeping things buttoned-up, and enjoy being the person others rely on to “just get it done,” this role is for you.

👋 Who You Are

• You have at least 3 years of experience in an administrative, operations, or support role — ideally in a fast-paced or startup environment

• You’re detail-obsessed and process-driven — typos bother you, incomplete fields make you twitch, and you love setting up systems that others can rely on

• You enjoy working on finance-adjacent workflows like invoicing, spend tracking, or internal reporting — even if you’re not a CPA

• You take initiative and find satisfaction in seeing tasks through from start to finish, whether that’s reviewing a contract, organizing a spreadsheet, or updating internal dashboards

• You’re highly organized, with the ability to manage multiple workflows across tools and teams without missing a beat

• You’re comfortable in spreadsheets and familiar with tools like Google Sheets, Docs, and Slides; experience with systems like Hubspot, contract software, or payment and expense platforms (e.g., Ramp, Stripe) is a plus

• You’re a team player who is happy to roll up your sleeves and support wherever needed, whether that’s tidying up data or coordinating a meeting

• You’re excited to work on-site with us in NYC and be a steady, trusted presence for a growing team