Strategic Account Director
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
Offer value
High value due to similar reasons as the previous entry, emphasizing roles in a rapidly expanding tech firm with significant strategic input.
- Strong trajectory for career progression in SaaS
- Chance to lead key account management strategies
- Direct interaction with top-tier clients
Pros
- Roadmap for professional advancement in tech
- Leadership role with a focus on client success
- Collaboration with executive-level decisions
Cons
- High expectations for client management might cause stress
- Experience requirement may eliminate some candidates
- Tasked with maintaining diverse relationships across sectors
Who it's for
Experienced / Senior • Hybrid / office-based
Good fit
- Experienced SaaS account directors
- Professionals focused on long-term client relationships
- Individuals wanting to take strategic leadership roles
Not recommended for
- Candidates without sufficient experience in customer relations
- Entry-level applicants needing more guidance
- Individuals wishing to work in rigid organizational structures
Motivation fit
Key skills
About the job
Аbout us:
OfficeRnD has one mission: making flexible and hybrid working the norm, rather than an option.
We started building our SaaS platform back in 2015 to support the future of work. Offering freedom and flexibility is the key to providing a better workspace experience. That’s what enables us to develop products that matter - for our customers and the world.
The company has offices in Bulgaria, USA, UK, Australia and our teammates are the ones getting us to the top in our market niche. If you're passionate about technology, too, come and join us!
About the Role:
The Strategic Account Director is viewed as the primary point of contact for our Strategic and Enterprise customer base. In this role, you will act as a liaison and bidirectional representative between OfficeRnD and your assigned customer portfolio. You will be responsible for ensuring customers achieve their desired outcomes through the use of OfficeRnD’s software, driving product adoption, increasing retention, and helping to unlock additional value for their businesses. You will also act as a representative of the Customer Success team internally as well as a leader within the team, offering mentorship and assisting with ownership of operational efforts where needed.
Key Responsibilities:
- Establish and maintain high-quality relationships with Strategic customers throughout the entire lifecycle beginning with select prospects, onboarding and beyond.
- Serve as a strategic advisor to, and champion of, Enterprise-level needs and concerns.
- Proactively identify ways to add value to the partnership through product consultation, industry expertise and thought leadership.
- Prepare for and lead regular Business Reviews to facilitate a strategic conversation with customers regarding the health of their business, multithread the relationship across senior personas and decision-makers, intimately understand their priorities and goals, proactively sell our product roadmap, and promote maximum usage and value of the OfficeRnD platform.
- Achieve NRR and retention targets as set by OfficeRnD via price increases, cross-selling, and up-selling.
- Serve as a customer experience champion by receiving and communicating feedback to internal teams, putting forth solutions for improvement and overseeing implementation.
- Create and maintain strategic plans for targeted customers, seeking opportunities for growth that bring increased value to both the customer and OfficeRnD.
- Identify areas of risk for OfficeRnD, create mitigation strategies and lead cross-functional teams in resolution
- Maintain organized tracking of active customer initiatives to ensure that communication is thorough and expectations are managed.
- Provide team leadership through mentorship of more junior team members and assist with pushing operational projects forward within team.
Qualifications:
- Previous experience owning revenue growth for an assigned portfolio.
- Proven customer-focused mindset.
- Highly detail-oriented and strong organizational skills.
- Curious and demonstrates thought-leadership.
- Strong communication skills - written, verbal, presentation.
- Intuitive bias for action.
- Adaptable to changing environments and processes.
- Executive presence, ability to lead discussions with C-Level contacts internally and externally.
- 7+ years of overall work experience in Customer Success, Sales, Onboarding or Project Management at a SaaS company
- Fluent in the English language.
What we offer in return is the opportunity to join a talented team and also enjoy:
- Opportunity to join a talented team
- 401k with 4% matching.
- Health, dental and vision insurance.
- 25 days paid time off.
- 1 additional day off for your birthday.
- 3 days off for volunteering.
- Paid sick leave.
If this sounds like the right opportunity for you, we would be happy to talk soon! Apply now!
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