Staff Product Operations Manager
Content + Source + Freshness • 13 Feb 2026 • 95% confidence
Offer value
This position mirrors others in the batch, boasting competitive compensation, a pivotal role in operations strategy, and opportunities to enhance professional skills within a leading tech company.
- Salary in the bracket of $156,500–$219,125/year.
- Career advancement opportunities in a premier tech company.
- Hands-on experience in operational leadership.
- Requires comprehensive operational experience (7+ years).
Pros
- Highly competitive salary ($156,500–$219,125), aligning with industry standards.
- Unique chance to shape operational strategies in a fast-growing firm.
- Development of cross-functional leadership skills in a tech context.
Cons
- Strict experience requirement may limit accessibility for some candidates.
- Pace of work can be intense due to various projects.
- Work-life balance might be challenging in a demanding environment.
Who it's for
Senior / Lead • Hybrid / office with some travel
Good fit
- Qualified operational experts in tech.
- Individuals keen to influence strategic decisions.
- Senior-level professionals desiring to drive efficiency.
Not recommended for
- Entry-level job seekers.
- Individuals looking for remote-only work.
- Candidates uninterested in high-pressure environments.
Motivation fit
Key skills
About the job
RDQ426R345
Key Responsibilities:
- Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows.
- Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements.
- Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements.
- Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels.
- Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management.
- Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.
What We Look For:
- 7+ years of experience in Operations, Consulting or Strategy roles, ideally at a SaaS company or large tech company
- Proven track record driving cross-functional initiatives and collaborating across different organizations such as Product, Engineering, Data Science, GTM, and Support teams
- Excellent communication and stakeholder management skills, with an ability to influence without authority
- Strong process-orientation and systems thinker with bias for action
- Comfort navigating large datasets using SQL-based tools and delivering dashboards and BI visualizations
- Ability to translate complex data into actionable insights, the communicate and action those insights
- Experience working in a high-growth, fast-paced environment and managing multiple priorities
Nice to Have:
- Familiarity with Databricks tools, especially for extract/transform/load functions
- Experience working on Support Operations for SaaS based companies.
- Familiarity with tools like Salesforce, Zendesk, Jira, Looker/Tableau, and operational workflows
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
