Sr. Product Support Engineer, Amazon Prime Air
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Moderate value due to focus on unique product development in a cutting-edge field, combined with the need for extensive problem-solving and communication skills.
- Work on innovative Prime Air delivery technology
- Collaborative and cross-disciplinary team environment
- Requires strong problem-solving and communication skills
- Potentially stressful role in a fast-evolving sector
Pros
- Cutting-edge technology in an innovative delivery system
- Collaborative environment with diverse teams
- Opportunity for significant contributions to logistics
Cons
- Role requires high adaptability and problem-solving
- Possibility of regulatory compliance challenges
- Stressful environment due to safety and operational demands
Who it's for
Mid to Senior-level • Hybrid/On-site
Good fit
- Experience engineers in aerospace and logistics
- Individuals who enjoy hands-on product support
- Professionals eager to drive innovation
Not recommended for
- Entry-level candidates without relevant experience
- Those seeking strictly desk-based roles
- Candidates resistant to regulatory and operational challenges
Motivation fit
Key skills
About the job
DESCRIPTION
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.
How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).
If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.
Come work on the Amazon Prime Air Team!
Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, investigate issues, and design ground support equipment to drive delivery on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space.
Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!
Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
