Social Media Manager

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the team

Decagon’s Marketing team is responsible for driving awareness, engagement, and demand through clear storytelling and strategic execution. We work across channels to amplify Decagon’s leadership in conversational AI while building strong market awareness and pipeline. Our work sits at the intersection of brand, product, and customer, translating technical innovation into compelling narratives.

About the role

We’re looking for a strategic and creative Social Media Manager to define and scale Decagon’s voice across key platforms. You’ll build community, drive awareness, and help shape how the world sees Decagon and the future of AI-driven customer experience. This is a high-impact role at the intersection of brand storytelling and real-time engagement.

In this role, you will

• Own and execute platform-specific strategies across LinkedIn, X/Twitter, and Instagram

• Create and publish compelling content for both Decagon and executive social accounts

• Collaborate with content, design, and product teams to amplify launches, customer stories, and thought leadership

• Monitor trends and performance metrics to shape strategy and spark timely, relevant conversation

Your background looks something like this

• Have 5+ years of experience managing social for AI, SaaS, or B2B tech companies

• Know how to tailor strategy, tone, and cadence for different platforms and audiences

• Can turn technical topics into clear, engaging, and shareable content

• Have experience running both brand and executive accounts with a strong editorial sense

• Understand the social landscape of AI and customer experience

• Track key performance metrics to inform and evolve your work

Even better

• Have helped shape the online presence of an AI or customer experience company

• Have partnered directly with founders or execs, including ghostwriting

• Have led social promotion for launches, webinars, or customer campaigns

Benefits

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$150k - $180k + equity