ServiceNow Consultant Job in Toronto, Canada
Full Time
full time
Architect (Level: Manager)
12 Sep 2025
Toronto
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
90 / 100
Offer value
The position offers significant responsibility with leadership scope, benefiting from the high demand for ServiceNow expertise and robust compensation packages.
- Strong performance bonuses enhance compensation
- Key leadership role in ServiceNow CMDB
- High demand for ServiceNow skills leads to job security
- Requires over 10 years of relevant experience
Pros
- High earning potential with performance bonuses
- Leadership opportunities in a key operational role
- Strong demand for ServiceNow expertise enhances job security
Cons
- High expectations for technical and leadership proficiency
- Potential for extended hours due to seniority in the role
- Requires extensive industry experience
Who it's for
Senior/Lead • On-site in Toronto
Good fit
- ServiceNow experienced candidates looking to lead
- Tech professionals passionate about configuration management
- Individuals with strong governance skills
Not recommended for
- No experience candidates in ServiceNow
- Those not interested in leadership roles
- Professionals focusing solely on technical tasks with no interest in governance
Motivation fit
Desire to lead and influence CMDB strategyInterest in data quality and governance initiativesEagerness to work in a dynamic corporate environment
Key skills
ServiceNow platform expertise, particularly in CMDBStrong ITIL knowledge and governance experienceAnalytical and problem-solving abilities in a team leadership capacity
Score: 90/100 AI verified analysis
About the job
Title: Servicenow CMDB LeadSeeking a skilled ServiceNow CMDB Lead responsible for overall CMDB strategy, governance, data quality, and service mapping. The role leads the CMDB team, ensures CI classification and patterns are accurate, manages discovery and reconciliation processes, and drives CMDB alignment with business servicesKey Responsibilities:Define and maintain CMDB strategy, roadmap, and standards.Establish CMDB governance framework, policies, and processes.Ensure CMDB aligns with ITIL Configuration Management best practices.Drive data quality initiatives: completeness, correctness, uniqueness, relationship accuracy, and compliance.Approve and monitor CI reconciliation, normalization, and deduplication processes.Ensure CI data meets business and audit requirements.Oversee creation, maintenance, and optimization of CI classes, identification rules, and discovery patterns.Ensure correct classification of discovered CIs and accurate relationships.Validate patterns for Discovery and Service Mapping to support end-to-end service visibility.Coordinate with Discovery and Service Mapping teams to ensure effective CI discovery and service mapping.Monitor MID Servers, probes, and sensors to ensure high accuracy of automated CI identification.Lead a team of CMDB analysts, data quality specialists, and pattern developers.Collaborate with application, infrastructure, and service owners for CI validation and approvals.Communicate CMDB health, metrics, and improvements to executive and business stakeholders.Define and track CMDB KPIs and dashboards for data quality, CI coverage, and service visibility.Provide actionable insights and recommendations to improve CMDB adoption and accuracy.Required Skills:10+ years in ServiceNow platform, 7+ years in CMDB.Extensive hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, and IRE.Expertise in CI classification, identification patterns, and reconciliation logic.Strong knowledge of ITIL Configuration Management, Change, and Incident Management processes.Proven leadership experience managing CMDB or ServiceNow teams.Experience in scripting and automation in ServiceNow (GlideScript, Business Rules, Script Includes).Strong analytical, problem-solving, and stakeholder management skills.Ability to work across multi-instance or multi-region ServiceNow environmentsPreferred SkillsExperience with Agile development methodologies.Exposure to ServiceNow GRC, SecOps, or HRSD is a plus.Prior experience working in large enterprise environments.Experience in governance and audit compliance initiatives.Certifications & PreferredServiceNow Certified Implementation Specialist CMDB.Experience in CMDB Health Dashboard configuration, advanced service mapping
Benefits
Others, Consulting, Run Services, Corporate, Digital, Sales and Marketing, Delivery Management, Cloud and Infrastructure, Technology, Strategy, Customer Experience Transformation, EAI Middleware, Business Analysis, Data Testing and Validation, Banking & Financial Services, ServiceNow, Project Management, Core Tech .NET, Infrastructure Maintenance and support, Pega, Functional programming, Consulting & Advisory, Mainframe Apps, Data Integration, Delivery Transformation, AWS, Application Maintenance and support, Business intelligence., KPO, Other CRM and EAS packages, SAP, Cloud Application Engineering, Emerging Tech, Data Management, Healthcare & Life Sciences, Security, Cloud Infra & Security, Platform Assurance, Service Delivery Management, Azure, Program Management, Digital Quality Assurance, Non-Functional Assurance, Data Platforms, Mobile App Engineering, Web App Engineering
