Service Desk Support Analyst III
About the job
• Engages Subject Matter Experts (SMEs) from other IT groups on complex issues
• Uses Incident and Knowledge data to identify repetitive issues
• Works with personnel to create knowledge articles and solutions
• Reviews ticket queue and works to reduce ticket count
• Follows standard technology support procedures
• Assists Technical Advocates with technical issues
• Answers customer phone calls
• Helps train current and new employees
• Performs other duties as assigned
Requirements
- Requires a High School diploma or GED
- Requires 2 - 4 years of related experience
- May require vocational or technical education in addition to prior work experience
- Health Care environment required
- Experience with Active Directory
🔍 ATS Optimization Keywords
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Hard Skills
- Active Directory
Soft Skills
- communication
- training
- problem-solving
Certifications & Qualifications
- High School diploma
- GED
