Service Desk Analyst
Full Time
full time
9 Feb 2023
San Jose
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
75 / 100
Offer value
The role offers solid pay and demands versatile technical skills but has limited scope for advancement.
- Hourly wage: $33/hour with solid experience gain
- Stable schedule; no late shifts
- Hands-on technical role in a supportive environment
Pros
- Competitive hourly wage ($33/hr) for entry-level IT support roles
- Stable hours with no late-night shifts, promoting work-life balance
- Opportunity to gain hands-on experience with hardware and software support
Cons
- Limited advancement potential within a non-profit setting
- Potential for high-volume work leading to stress during peak periods
- May require overtime and weekend work without additional pay
Who it's for
Entry to Mid-level • Onsite
Good fit
- Entry-level candidates eager for IT experience
- IT professionals passionate about non-profit work
- Individuals with relevant tech certifications
Not recommended for
- High-level professionals seeking management roles
- Candidates wanting remote work opportunities
- Those lacking a background in technical support
Motivation fit
Interest in serving non-profit organizationsDesire to develop practical IT skills in a support roleWillingness to handle varied technical issues daily
Key skills
Technical supportUser orientationProblem-solvingDocumentation
Score: 75/100 AI verified analysis
About the job
Select Staffing is now hiring Service Desk Analyst for a Non-Profit Organization in San Jose, CA!
Pay: $33/hr.
Shift: Monday to Friday, 8:00am to 5:00pm, Be flexible for OT and weekend
Job Responsibility:
• Provide front-line OS, application, and hardware support for local and remote users
• Perform user access and account management
• Support IT asset lifecycle management (procurement, imaging, deployment, tracking, dispositioning) for Diocesan supported hardware and software
• Provide IT related orientation and training for new hires
• Prepare, provision, maintain, and retire distributed technology systems (e.g., laptops, desktops, printers, phones, etc.)
• Prioritize, track, and document all service activities via Service Management (ticketing) system
• Provide timely incident management and service fulfillment activates in accordance with Service Level Objectives
• Execute all activities in compliance with established Information Security and IT Service Management controls (e.g., change, incident, and problem management)
If you are interested and want to apply, please click on the link below and Apply Now.
#selectindeed
#zr
Skills and Requirement:
• Service desk support experience in a Windows and Mac technology environment
• Knowledge of TCP/IP protocol suite and ITIL/ITSM
• Excellent communication and documentation skills
• Relevant Certifications is a plus: A+, HDI, Microsoft MTA, MCSA
