Service Delivery Ops Associate Manager
Full Time
full-time
9 Sep 2025
Verified by Turrior
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
85 / 100
Offer value
Identical to the previous listing due to its same role, offering substantial management responsibilities and a focus on customer success.
- Prominent leadership role in customer success management
- Potential for substantial career progression
- Key focus on enhancing customer satisfaction
Pros
- Opportunity to lead critical customer success initiatives
- Prominent role in a global organization
- High potential for professional development and recognition
Cons
- Intense and demanding work environment may be challenging
- Heavy reliance on previous managerial experience
- Possibility of extended hours typical for management roles
Who it's for
Mid-Senior level • Full-time
Good fit
- Experienced professionals in customer success roles
- Leaders looking to make an impact on client success
- Individuals passionate about fostering strong customer relationships
Not recommended for
- Entry-level candidates lacking relevant experience
- Those preferring less demanding roles
- Individuals not interested in team dynamics
Motivation fit
Desire to improve customer relationsInterest in leading diverse teams toward successWillingness to adapt to evolving client needs
Key skills
Team leadership and managementClient relationship buildingAnalytical thinking and strategy development
Score: 85/100 AI verified analysis
About the job
Skill required: Digital Inside Sales - Inside Sales
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.
What are we looking for? Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. · Drive adoption of Winning Way behaviors. · Support and drive attainment of core company metrics. · Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. · Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. · Transform and evolve the Customer Success Management Team to align with operational strategy and goals. · Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership. Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. · Continually seeks opportunities to increase customer satisfaction and deepen client relationships. · Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. · Excellent communication skills, including issue tracking, triaging and crisis management. · Ability to efficiently manage multiple customer projects simultaneously. · Ability to communicate with internal and external customers and all levels of management. · Understands how to communicate difficult/sensitive information tactfully. · Ability to understand and manage client expectations effectively. · Excellent verbal and interpersonal communication skills. · Proficient in Microsoft Excel, PowerPoint, CRM systems, Ticket Management systems. · Strong ability to effectively communicate technical information to non-technical audiences. · Delivers informative, well-organized presentations. · Excellent organizational skills, with the ability to meet strict deadlines. · Must be detail-oriented and able to manage multiple projects and be customer-focused. · Ability to interpret and follow written instructions. · Experience in any of the following is helpful, Process Improvement, Decision Making, Managing Proc.
Roles and Responsibilities: Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. · Drive adoption of Winning Way behaviors. · Support and drive attainment of core company metrics. · Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. · Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. · Transform and evolve the Customer Success Management Team to align with operational strategy and goals. · Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership. Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.
What are we looking for? Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. · Drive adoption of Winning Way behaviors. · Support and drive attainment of core company metrics. · Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. · Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. · Transform and evolve the Customer Success Management Team to align with operational strategy and goals. · Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership. Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. · Continually seeks opportunities to increase customer satisfaction and deepen client relationships. · Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. · Excellent communication skills, including issue tracking, triaging and crisis management. · Ability to efficiently manage multiple customer projects simultaneously. · Ability to communicate with internal and external customers and all levels of management. · Understands how to communicate difficult/sensitive information tactfully. · Ability to understand and manage client expectations effectively. · Excellent verbal and interpersonal communication skills. · Proficient in Microsoft Excel, PowerPoint, CRM systems, Ticket Management systems. · Strong ability to effectively communicate technical information to non-technical audiences. · Delivers informative, well-organized presentations. · Excellent organizational skills, with the ability to meet strict deadlines. · Must be detail-oriented and able to manage multiple projects and be customer-focused. · Ability to interpret and follow written instructions. · Experience in any of the following is helpful, Process Improvement, Decision Making, Managing Proc.
Roles and Responsibilities: Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. · Drive adoption of Winning Way behaviors. · Support and drive attainment of core company metrics. · Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. · Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. · Transform and evolve the Customer Success Management Team to align with operational strategy and goals. · Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership. Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.
