Service Advisor
Permanent
permanent
ACCOUNTANCY
6 Oct 2025
Reading
Verified by Turrior
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
75 / 100
Offer value
Moderate value characterized by a solid salary structure and benefits but with expectations for significant experience and customer interaction.
- Salary range up to £32,000 with additional performance bonuses
- Extensive benefits and opportunities in an automotive environment
- Structured work hours with clear responsibilities
Pros
- Compensation up to £32,000 with bonus potential
- Comprehensive benefits package
- Exposure to a dynamic service environment
Cons
- Requires specific automotive experience
- High customer service expectations can be stressful
- Limited scope for remote work
Who it's for
Mid-level • On-site
Good fit
- Mid-level automotive professionals
- Individuals looking to strengthen customer service skills
- Those who enjoy organization in a dynamic setting
Not recommended for
- Entry-level applicants without necessary experience
- Candidates seeking primarily remote arrangements
- Those who do not want customer interactions
Motivation fit
Interest in the automotive service industryDesire to maintain high customer satisfactionWillingness to work in a team-oriented environment
Key skills
Customer service expertiseWorkshop administrationBasic knowledge of commercial vehiclesCommunication and interpersonal skills
Score: 75/100 AI verified analysis
About the job
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus £4,000 performance-based bonus.
You will be responsible for:
? Managing customer bookings and providing timely updates on vehicle progress
? Processing work authorisations and ensuring accurate invoicing
? Maintaining vehicle records and service history efficiently
? Overseeing workshop diary to optimise capacity and utilisation
? Ensuring all post-service follow-ups are completed and customer satisfaction is maintained
? Coordinating MOT bookings and verifying test documentation
? Ordering parts and arranging sub-contracted work where necessary
? Supporting overall service operations to enhance the reputation of the organisation
? Promoting additional workshop services and repairs where appropriate
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator
? Proven experience in an automotive service environment.
? Possess experience working with either HGV or light commercial vehicles.
? Basic technical knowledge of commercial vehicles.
? Strong customer service and communication skills.
? Ability to multitask in a fast-paced environment.
? Strong organisational and administrative skills with attention to detail
Shifts:
? Monday - Friday:9am - 6pm
? 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5)
What's on offer:
? Competitive salary
? Annual bonus based on performance
? Generous annual leave including bank holidays,
? Cycle-to-work scheme
? Free on-site parking
? Personal accident cover
? Corporate uniform
? Referral bonus
? Pater
