Senior Technical Program Manager

• Lead the charge in delivering program success across the full product development lifecycle and driving projects forward within the program
• Regularly gather and report on project/program metrics, seeking feedback to improve our progress updates
• Coordinate and oversee dependencies, collaborating with teams to ensure project success and accelerate milestones
• Conduct regular program/project reviews with leaders, providing status updates and recommending actions for success
• Foster collaboration at all levels—up, sideways, and down to the project level
• Work closely with stakeholders to determine program success and plan for the implementation of successful programs while discontinuing unsuccessful ones
• Support the cultivation of a culture of innovation and continuous improvement
• Focus on executing our strategy, delivering benefits, and realizing our strategic goals through the design, planning, and delivery of strategic initiatives
• Drive change by promoting business agility, communicating effectively, and institutionalizing a culture of adaptability
• Mediate and resolve conflicts within the program, ensuring smooth collaboration
• Partner closely with colleagues and stakeholders to lead, assist, or stay informed about collaborative programs and initiatives that have the potential for broad-scale impact
• Network with stakeholders to build cross-functional relationships that help shape, define, and execute our strategies and initiatives

Requirements

• An undergraduate degree or equivalent combination of education and experience in a related field
• 4 years of project/program management or similar experience
• PMI certification (e.g., PMP, PMI ACP, or PRINCE 2), Advanced Certified Scrum Master (ACSM) certification, and/or proficiency with Jira Agile are a plus
• A robust grasp of the product development life-cycle.
• Understanding of the SaaS market in relation to program management
• A passion for collaboration, spending the majority of your time communicating, collaborating, and coordinating cross-functionally.
• Strong assessment skills, with the ability to evaluate wants vs. needs and negotiate prioritization effectively
• Proficiency in technical concepts and system architecture.
• The flexibility to navigate from the big picture to details while managing complex cross-functional projects, often with tight deadlines
• Solid project leadership skills, combined with business acumen, excellent communication skills, and analytical capabilities.
• The ability to understand complex concepts, solve problems, and present effective business solutions and recommendations objectively
• Strong leadership, prioritization, organization, communication, and interpersonal skills (verbal, presentation, written)
• The ability to thrive in a fast-paced, unpredictable environment.
• The capacity to interact with and influence various levels of an organization, both technical and non-technical, demonstrating strong relationship management skills.

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Hard Skills

• project management
• program management
• product development lifecycle
• technical concepts
• system architecture
• assessment skills
• negotiation
• business acumen
• analytical capabilities
• collaboration

Soft Skills

• leadership
• communication
• interpersonal skills
• organization
• prioritization
• problem-solving
• relationship management
• adaptability
• conflict resolution
• collaboration

Certifications & Qualifications

• PMI certification
• PMP
• PMI ACP
• PRINCE 2
• Advanced Certified Scrum Master (ACSM)