Senior Researcher
About the job
• Develop and lead end-to-end research projects, from scoping and methodology design to execution and analysis.
• Partner with product, marketing, design, and sales teams to create research roadmaps aligned with business objectives.
• Define research methodologies that balance rigor with speed and practicality, including both qualitative and quantitative approaches.
• Identify, recruit, and manage research participants across various customer segments.
• Build and maintain processes and systems for participant outreach, scheduling, and ongoing relationship management.
• Synthesize complex data into clear, compelling, and actionable insights.
• Create executive-level presentations, reports, and summaries that drive product strategy, design decisions, and go-to-market approaches.
• Champion the voice of the customer throughout the organization.
• Collaborate closely with product managers to identify knowledge gaps and prioritize research opportunities.
• Partner with marketing and sales to inform messaging, positioning, and market understanding.
• Work with designers to test usability and user experience, ensuring customer needs are central to design decisions.
Requirements
- Master’s or PhD in Human-Computer Interaction, Psychology, Sociology, Anthropology, Market Research, Data Science, or a related field.
- 5+ years of industry experience conducting research in a tech company or comparable environment.
- Strong foundation in qualitative and quantitative research methodologies.
- Proven track record of sourcing participants and managing recruitment pipelines.
- Demonstrated ability to translate research into actionable recommendations.
- Excellent communication and storytelling skills with experience presenting to executives and cross-functional teams.
- Familiarity with research tools (e.g., Qualtrics, Sprig, UserTesting, Dovetail, or similar).
- Curious, analytical, empathetic, and a strong advocate for customers and end-users.
- Legal authorization to work in the United States without restrictions (application asks).
- Willingness to comply with Parafin’s hybrid in-office work policy (on-site Tuesday through Thursday).
