Senior Product Manager

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview:
Finance Platform and Engineering (FPE) Product team owns the procure-to-cash, order- to-cash and sellers’ settlement experience across various business verticals at Coupang.
Our team collaborates with various Engineering, Finance, Seller Experience and Support teams to ensure that all transactions produced by the various platforms at Coupang with financial impact are accurately accounted for to ensure that our suppliers and sellers are paid precisely and on-time.

We are seeking a highly motivated, experienced, and dynamic Senior Product Manager to own and drive the product strategy for how sellers interact with and consume their settlement data through the seller portal. This role focuses on ensuring that sellers have easy, intuitive, and transparent access to critical financial data, empowering them to understand and manage their payments effectively.

What You Will Do :

Key Responsibilities

• Define the product strategy and roadmap for how to evolve the seller settlement experience

• Drive end-to-end product development, from ideation and requirements gathering to release and continuous improvement, working closely with engineering, design, data, and finance teams

• Regularly engage with external customers and internal partner teams to gather

product requirements and feedback through discussions, presentations, and

preview programs

• Define and prioritize product features, user stories, and acceptance criteria,

maintaining a well-groomed backlog and ensuring timely delivery of high-quality

releases

• Establish and track key performance indicators (KPIs) to measure product success and drive continuous improvement, adjusting the roadmap and strategy as

needed

• Communicate product status, progress and insights to stakeholders and

leadership, fostering a culture of transparency, collaboration, and data-driven

decision making

• Champion a customer-centric approach to product development, acting as an

advocate for user needs and fostering a culture of empathy and innovation

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Finance or

equivalent experience.

• 10+ years of product/program management, solutions architecture, or engineering experience, with a track record of delivering complex, large-scale technical

products in a fast-paced, dynamic environment.

• Strong analytical and problem-solving skills, with a data-driven mindset and

commitment to evidence-based decision making.

• Demonstrates the ability to quickly grasp new concepts, technologies, and

industry trends, adapting to a constantly evolving business landscape and staying ahead of the curve.

• Exceptional communication, presentation, and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.

• Proven ability to balance competing priorities, manage multiple projects

simultaneously, and deliver results under varying constraints.

• Consistently works backwards from customers’ needs, ensuring that productdecisions are driven by a thorough understanding of user requirements, pain

points and jobs to be done.

Preferred Qualifications :

• MBA or equivalent degree is a strong plus.

• Knowledge of accounting principles, financial systems, and industry best practices, with a strong understanding of the unique challenges faced by eCommerce businesses.

• Experience building and launching Software-as-a-Service (SaaS) or Platform-as-a-Service (PaaS).

Type of Work Model :

Hybrid - Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.

Details to Consider :

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice :

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Equal Opportunities for All :

Coupang is an equal opportunity employer and is committed to equal opportunity regardless of color, ancestry, religion, sex, nation origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.