Senior Manager – Business Operations
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
Offer value
High value opportunity aimed at driving operational excellence in an impactful organization focused on MSMEs.
- Impactful role aimed at supporting MSMEs.
- Opportunities for operational efficiency leadership.
- Involvement in a vibrant work culture.
Pros
- Working for a company dedicated to empowering MSMEs in India.
- Opportunity to lead operational efficiency initiatives.
- Dynamic work environment with significant impact.
Cons
- Potential for high demands given the role's scope.
- Possibility of fluctuating work hours based on operational needs.
- Complexity of working with diverse teams across regions.
Who it's for
Mid Level • Hybrid
Good fit
- Experienced operations professionals.
- Candidates passionate about MSME development.
- Those looking for impactful operational roles.
Not recommended for
- Entry-level individuals without relevant experience.
- Those seeking rigid job structures.
- Individuals averse to dynamic work environments.
Motivation fit
Key skills
About the job
5 - 10 Years
+ 3 more
Are you passionate about solving roadblocks & challenges faced by MSMEs in India?
MSMEs contribute significantly to India’s total GDP. 90% of India’s ~$1 Trillion Retail Market is controlled by Micro, Small & Medium Enterprises (MSMEs). Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/kiosks/homes, scattered all over the country. We at Khatabook, have a vision to empower MSMEs and help them increase their incomes. We have built a product that brings efficiency in MSME operations by providing them easy to use tools to manage their receivables, inventory and billing which creates transparency in their cash flow. Within the Khatabook platform, we have also enabled the facility to take loans for their short term working capital needs for select Khatabook users that are displaying good credit behavior. Our app has been downloaded over 100 Million times with a monthly active user base of 8 Million+ which are adding 220 Million+ transactions with a transaction value of $18 Billion.
Why work with us?
People are our biggest asset! At Khatabook, every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We’re a strong team that looks out for each other.
Your role:
We are seeking an experienced and driven Senior Manager – Business Operations to oversee and optimize day-to-day operations at a central level. The role will involve working closely with regional managers, product, tech, finance, HR, and leadership teams to drive efficiency, ensure operational excellence, and achieve revenue and performance targets across regions.
What would you do at Khatabook?
Manage and monitor daily operational activities across all regions.
Track and ensure achievement of daily, weekly, and monthly operational targets.
Work with regional managers to drive efficiency and improve conversion funnels.
Conduct periodic performance reviews across key operational metrics.
Provide guidance and support to regional teams to achieve consistent execution.
Partner with Product and Tech teams to implement process improvements and technology solutions.
Work with Finance and HR stakeholders to ensure smooth coordination of business operations.
Collaborate with leadership to roll out pilots, evaluate outcomes, and scale successful initiatives.
Monitor and ensure that revenue-related operational metrics are achieved across regions.
Drive process excellence and standardization to maximize productivity and cost efficiency.
Act as the central operations leader to align regional performance with company goals.
Support senior leadership in operational planning, business reviews, and strategic execution.
What are we looking for?
Bachelor’s degree in Business, Operations Management, or related field (MBA preferred).
5–10 years of experience in operations, with at least 2–5 years in a senior/regional or central operations leadership role.
Proven expertise in multi-region operational management, performance tracking, and process optimization.
Strong analytical, problem-solving, and execution skills.
Excellent stakeholder management with cross-functional teams.
Key Skills :
Operational strategy & execution
Performance tracking & funnel management
Regional team collaboration & leadership
Revenue-linked operational management
Cross-functional coordination (Product/Tech/Finance/HR)
Data-driven decision-making & problem-solving
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About Khatabook
We exist to empower India’s 60 Million strong MSMEs. Our users’ motives, methodology, expectations and behaviour are significantly different from our own when they interact with the internet and technology ecosystem which makes it harder to build for them, to solve that. Our first offering – is an Android App that has been downloaded over 10 crore+ times, which has resulted in having an active merchant base of over 9 million users.
As more businesses are adopting digital for business than ever before, Khatabook’s goal can be summed up simply - Empowering merchants by simplifying their business by
Building a complete business management platform.
Helping businesses increase their incomes by providing them the power of technology and ammunition of insights & digital reports.
Offering a platform catering to the specific needs of the MSME space.
We are an equal opportunity workplace. We expect your authentic, original selves at work always and stand against discrimination on the basis of caste, creed, gender, religion or background.
