Senior GRC Analyst
20 Mar 2025
Ottawa, ON, Canada
Verified by Turrior
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
84 / 100
Offer value
High value attributed to the strong tech background required, opportunities for career growth, and a supportive company culture focused on innovation.
- Strong career growth potential in cybersecurity
- Collaborative environment with a focus on innovation
- Requires significant technical expertise
Pros
- Opportunity for continuous learning and career mobility
- Engagement with cutting-edge cybersecurity solutions
- Collaborative work environment with a strong support system
Cons
- High expectations for problem-solving and technical proficiency
- On-call responsibilities can affect work-life balance
Who it's for
Mid to Senior • Hybrid
Good fit
- Experienced technical support engineers
- Individuals passionate about cybersecurity
- Team players wanting to improve customer satisfaction
Not recommended for
- Newcomers without technical experience
- Candidates needing a rigid work structure
- Those averse to customer interaction
Motivation fit
Desire to tackle complex technical challengesInterest in continuous personal and professional developmentPreference for dynamic environments with varied tasks
Key skills
Technical problem-solvingProficient in Linux and scripting languagesCustomer support and communicationCollaboration with engineering teams
Score: 84/100 AI verified analysis
About the job
Req ID: 25-514
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda:
The Escalation Engineer for Barracuda Backup serves as the liaison between the technical support escalations team and the Backup engineering team. The right candidate will be an excellent and inventive technical problem-solver, strong and proactive communicator, eager learner, and all-around team player with a firm customer focus. Primary areas of responsibility include daily triage, interfacing with customers, and tool development and training to further enable technical support’s abilities.
Tech Stack:
- Strong Linux background and experience with command-line utilities
- Experience with SQL as well as MySQL or Postgres
- Experience with interpreted/scripting languages is a plus (PHP preferred, Bash/JavaScript are nice to have)
What you’ll be working on:
- Work with engineering, support, and the customer to resolve challenging technical issues for customers
- Review all new customer escalations for priority and trends; determine whether issue could be handled with workaround, training, bug fix, or new/enhanced tooling
- Work with PM/TDM and Engineering/QA managers to prioritize development work to reduce or eliminate escalated issues
- Create troubleshooting guides, documentation, and training sessions to aid support in managing customer issues without escalating to engineering
- Create, improve, and update support tools to enable the support team to resolve customer issues independently
- Represent engineering as required during customer calls and create documentation for customer-facing messages
- On-call for critical customer issues during disaster recovery situations
What you bring to the role:
- Strong technical problem-solving skills and general troubleshooting skills, perseverance, and creativity
- Adeptness with varied set of challenges every day, and a drive to reduce repetitive problems with bug fixes, tooling, or training
- Appetite for continuous learning, growth and improvement for yourself and team processes
- Excellent verbal and written communication skills and a positive, can-do attitude
What you’ll get from us:
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
#LI-Hybrid
