SENIOR ENGAGEMENT MANAGER – KSA
About the job
Job Location: Riyadh - Saudi Arabia
Direct Reports: 4
Company:
International Digital/technology services company where innovation, design and engineering meet scale. They use the latest technologies and market trends in the digital and cognitive field to empower organizations’ and impact business objectives.
Purpose of Position:
The EM is responsible to grow the account engaging with the various client stakeholders and will expand the relationship, host the appropriate environment for new introduction and bring in the CPs and executive teams when convenient to hand over detected opportunities and close. At the same time, there will be the link between the Delivery offshore and the client delivery stakeholders, to make sure that value is delivered and that the relationship is stable, bonded, and high quality perceived. The distinctive characteristic of this role with Delivery or Client Partner is that the EM has local / geographical support and spends various days a week at the client, working from their offices.
Job Responsibilities:
- Manage the relationship with the client throughout the project duration and acting as the main point of contact between client and the software teams offsite
- Monitor services delivery throughout the project and identify risks and issues, initiate strategies and take corrective action as appropriate.
- Supports all staffing and capacity planning efforts for the account
- Provide leadership, and direct teams in the delivery of high-quality services within committed timeframes.
- Ensure the engagement stays on track and is accountable for customer satisfaction, being focused on delivering valuable insights to the client.
- Provide local coverage at client offices, about 90% of time
Qualifications & Experiences:
- Skills and knowledge acquired through Development, Technical Lead, or Project Management not limited to the following areas: Change Management, Release Management, Systems Analysis and Product Development.
- BS in a technical field or equivalent combination of education and experience.
- Excellent verbal and written communications skills, relationship management, client facing, team building, and problem-solving skills.
- 7+ years of Program or Account Management, involving team leadership and client management
If you know of anyone who has these qualifications and is looking for a challenging career, please email: contactus@envisionpartnership.com
Jeanette Jarjoura – Executive Search and Leadership Consultant
