Senior Customer Success Manager
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
High value due to a significant emphasis on client interaction and strategic growth within an innovative tech environment.
- Grow your career in customer success within an innovative tech company.
- Develop strategic plans impacting key enterprise accounts.
- Mentor junior team members and influence positive customer experiences.
Pros
- Strong career progression opportunities in customer success management.
- Involvement in high-level strategy impacting enterprise customer use.
- Flexibility in working arrangements with a significant focus on results.
Cons
- Requires extensive experience which may limit applications.
- High responsibility may lead to stressful periods during client interactions.
- Involvement in multiple large accounts can affect time management.
Who it's for
Senior / Experienced • Predominantly remote with occasional on-site engagements in the US.
Good fit
- Experienced customer success professionals.
- Leaders in technical environments.
- Individuals focused on enhancing client relationships through service.
Not recommended for
- New entrants to the customer success field.
- Those lacking familiarity with technological solutions.
- Candidates who prefer operational roles without client engagement.
Motivation fit
Key skills
About the job
• Own and manage a portfolio of enterprise accounts, ensuring alignment between customer objectives and Jamf solutions to drive measurable outcomes.
• Establish and maintain trusted advisor relationships by delivering tailored recommendations on workflows, best practices, and success strategies.
• Promote the value of Jamf solutions to maximize adoption, customer satisfaction, and retention across enterprise environments.
• Lead executive business reviews and other strategic engagements with customer stakeholders to ensure alignment on objectives and priorities.
• Champion customer advocacy by proactively communicating needs, feedback, and opportunities cross-departmentally within Jamf.
• Develop and execute comprehensive success plans that align with the customer’s business goals and key performance indicators.
• Identify and facilitate opportunities for growth, including expansion and upsell initiatives that align with customer needs.
• Create and manage Centers of Excellence within customer organizations to drive engagement and collaboration across multiple stakeholder groups to ensure enterprise-wide success.
• Mentor and guide team members, sharing knowledge and fostering a culture of continuous learning and innovation.
• Serve as a thought leader, regularly contributing new and innovative solutions to solve both customer and internal challenges.
• Monitor account health metrics, mitigate risks, and ensure high-value accounts remain engaged and successful.
• Strategically collaborate with cross-functional teams and driving a shared account strategy with your sales partners.
Requirements
- Minimum of 5 years of experience with internal or external customers (Required)
- Proven track record in driving customer outcomes through strategic planning, risk management, and adoption initiatives.
- Expertise in macOS, iOS, and tvOS in professional settings
- K12 Experience (Preferred).
- Strong ability to communicate complex technical concepts to both technical and non-technical audiences effectively.
- Experience working with customer success tools (e.g., Gainsight, Salesforce) preferred.
- Demonstrated ability to influence and engage with stakeholders at all levels, including executive decision-makers.
- Exceptional organizational skills with the ability to prioritize multiple responsibilities and deliver results independently and as part of a team.
- Proven experience mentoring team members and fostering a collaborative, results-driven culture.
- Self-starter, energetic multi-tasker, highly motivated and team player
- Ability to interact effectively with co-workers in a results-driven culture
- Ability to work independently and as part of a team
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- macOS
- iOS
- tvOS
- strategic planning
- risk management
- customer success tools
- Gainsight
- Salesforce
- customer advocacy
- success plans
Soft Skills
- communication
- mentoring
- organizational skills
- collaboration
- influencing
- engagement
- results-driven
- independence
- team player
- continuous learning
