Senior Customer Success Manager
Full Time
full time
15 Jan 2025
San Jose
Verified by Turrior
Content + Source + Freshness • 13 Feb 2026 • 95% confidence
81 / 100
Offer value
High value due to the strategic position in customer success, enabling direct customer impact and advocacy in cybersecurity solutions.
- Key role in enhancing customer outcomes in cybersecurity.
- Opportunity to work with top-tier consulting firms.
- Direct influence on product adoption and metrics.
- Strong relationship-building requirements.
Pros
- Direct impact on customer satisfaction and engagement.
- Opportunity to work with esteemed organizations.
- Growth potential through mentoring customer teams.
Cons
- High responsibility for customer outcomes.
- Requires strong relationship-building skills.
- Potentially involves demanding schedules and travel.
Who it's for
Mid-level / Senior • On-site / remote hybrid possible
Good fit
- Customer success managers with relevant technical background.
- Candidates eager to drive customer engagement in tech.
- Professionals committed to solving complex client issues.
Not recommended for
- Individuals without customer-facing experience.
- Candidates seeking backend or non-client roles.
- Those uninterested in technology or cybersecurity.
Motivation fit
Desire to enhance customer experience and success metrics.Ability to influence product use and development.Passion for solving customer challenges.
Key skills
Strong communication and relationship skills.Experience in cybersecurity or related fields.Knowledge of analytics and customer metrics.
Score: 81/100 AI verified analysis
About the job
WHO WE ARE
Balbix is the world's leading platform for cybersecurity posture automation company. The Balbix Security Cloud uses AI and automation to reinvent how the World's leading organizations reduce their cyber risk. With Balbix, security teams can accurately inventory their cloud and on-prem assests, conduct vulnerability management and quantify their cyber risk in monetary terms.
Balbix counts many global 1000 companies among its rapidly growing customer base. We are backed by John Chambers (the former CEO and Chairman of Cisco), top Silicon Valley VCs and global investors. We have been called magical, and have received raving reviews as well as customer testimonials, numerous industry awards, and recognition by Gartner as a Cool Vendor, and by Frost & Sullivan.
About this role:
As a Senior Customer Success Manager, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly consultative and visible role directly influencing adoption, expansion and advocacy metrics.
You will:
- Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through adoption, support, expansion, and renewals
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors
- Proactively engage with your customers in driving business outcomes, identifying and eliminating roadblocks to a successful adoption
- Create and deliver on success plans built around the customer’s desired outcomes and drive product adoption and growth
- Lead various customer engagement activities including QBRs, onboarding meetings, renewals management etc.
- Develop / refine Customer Success playbooks or maximum effectiveness and efficiency
- Lead growth by identifying upsell or cross-sell opportunities into new use cases and teams
- Measure, track and deliver on various CS metrics including adoption, expansion, advocacy, customer satisfaction, project progress, usage etc.
Requirements:
- Bachelor's / Master’s degree in computer science or related technical field
- 5+ years of experience of which minimum 3+ years experience working in customer-facing roles like CSM / TAM
- Knowledge of cyber security domain required
- Outstanding presentation and communication skills
- Experience directly working with senior customer stakeholders (up to CXO levels)
- Passion for problem solving and strong organizational skills
- Experience with Big4 consulting is a big plus
Life @ Balbix
At Balbix, we have built a culture that aligns to our values of ownership, customer focus, curiosity, tenacity, innovation, judgement, teamwork, communication, honesty and impact. In joining our team you’ll work with very motivated and knowledgeable people, build pioneering products and utilize cutting-edge technology. Our Balbix team members see rapid career growth opportunities stemming from our culture of alignment, bottom up innovation, our clarity of goals and unrelenting mission. Last but not least, developing the world's most advanced platform to address what the most important (and hardest) technology problem facing mankind today is exceptionally rewarding!
Benefits & Perks
Balbix offers comprehensive medical, dental, vision, life insurance and long-term disability coverage for you and your family. Our Flex Time Off policy encourages you to take time off when you need it because we know and value how hard you work. When it comes to our offices it’s location, location, location we’re right next door to Santana Row so you can enjoy your time in (and out) of the office!
More information at https://www.balbix.com/company/careers/
Please reach out if you want a seat on our rocket-ship and are passionate about changing the cybersecurity equation.
At Balbix we’re proud to be an equal opportunity workplace dedicated to equality, fairness and human kindness.
