Senior Credit Controller
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
High value due to a reputable organization, career growth potential, and a supportive team environment.
- Join a respected firm with a clear path to career advancement
- Focus on client service and outstanding communication
- Requires experience in high-pressure credit control settings
Pros
- Room for progression within a well-regarded firm
- Collaborative working conditions
- Comprehensive benefits and incentives
Cons
- Experience requirement may deter entry-level candidates
- High workload may challenge work-life balance
- Emphasis on performance metrics might create pressure
Who it's for
Mid to Senior • On-site
Good fit
- Credit Controllers with a strong client engagement approach
- Confident communicators ready to tackle challenges
- Self-driven professionals wanting to lead
Not recommended for
- Candidates without relevant experience
- Individuals looking for remote work opportunities
- Those preferring low-pressure environments
Motivation fit
Key skills
About the job
Portfolio Credit Control are currently partnered with a reputable business who are based in the heart of Manchester! In partnership we are looking to recruit an experienced Senior Credit Controller to work within a successful and ever-growing team. This role offers the opportunity to work with a major player as well as a clear line of career development!
THE ROLE
With a direct reporting line into the Head of Credit Control, the position is ideal for an individual who is bright, confident, positive and an excellent communicator. You will need to bring a minimum of three years’ experience in a Credit Control role and be capable of working in a fast paced and dynamic but supportive team environment.
day to day responsibilities
- Take full responsibility for your own daily call schedule of overdue client accounts
- Handling payment and service queries principally by telephone, but also by email and letter
- Providing “Super Duper Service” when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records
- Processing debit/credit card payments
- Liaising with Client Experience and Client Retention departments.
- Driving a greater working collaboration with the Relationship Management team to reduce the time of invoice payments
- Review old debtor balances with team members, and come up with an action plan to reduce overdue balances
WHAT YOU BRING TO the TEAM
- Accountability for the overall performance of the team
- Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders
- Excellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements
- Preference for picking up the phone and speaking to clients over emailing them
- To ensure a high level of attendance and punctuality
- Ambitious with the determination to succeed
- Enthusiastic approach to coaching and development
BENEFITS
- 25 days’ holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2-and 5- years’ service
- Contractual sick pay
- Private medical insurance after 5 years’ service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years’ service
- Holiday season bonus after 3 years’ service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- Social sessions on the last Friday of the month with free food and drink
- Free 24/7 onsite gym
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INDCC
