Senior Associate, Merchant Services Product Manager

• Support the delivery of competitive, secure, and user-friendly merchant services solutions that drive business growth
• Assist with gathering and prioritizing product requirements from stakeholders
• Collaborate with internal and external teams (engineering, design, marketing, compliance, legal, operations) to move initiatives forward
• Contribute to analysis of market trends and the competitive landscape
• Help track product performance metrics and provide updates to business leaders
• Conduct research to better understand customer needs and support product decision-making
• Assist in executing tactical work related to product operations
• Identify and recommend opportunities to streamline or scale support duties across the organization
• Pursue ongoing learning to build subject matter expertise in payments and merchant services
• Provide support in managing vendor relationships and contract-related activities
• Review vendor bulletins, summarize impacts, and support teams in developing response plans
• Contribute to maintaining product roadmaps and tracking progress against milestones
• Assist business leaders with pricing and go-to-market strategy discussions
• Help ensure compliance with payment industry standards, financial regulations, and risk controls

Requirements

• Bachelor’s degree in business, finance, or related field
• 1-3 years of experience in merchant or financial services
• Aptitude for understanding banking regulations and compliance functions
• Deep familiarity with merchant services, payment processing, POS systems, payment gateways, payment networks, and related technologies
• Use data to drive product improvements and strategic decisions
• Time management and prioritization to meet deadlines and business goals
• Ability to present product updates and influence decision-making
• Creative thinking to identify new product opportunities and address merchant challenges
• Ability to anticipate market changes and innovate accordingly
• Collaborative and effective team player

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Hard Skills

• product requirements gathering
• market analysis
• product performance metrics
• vendor relationship management
• pricing strategy
• go-to-market strategy
• data analysis
• payment processing
• POS systems
• payment gateways

Soft Skills

• time management
• prioritization
• presentation skills
• creative thinking
• collaboration
• influence decision-making
• anticipation of market changes
• problem-solving
• effective communication
• team player

Certifications & Qualifications

• Bachelor’s degree in business
• Bachelor’s degree in finance