Senior Account Manager
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
High offer value attributed to strong client engagement and growth opportunities within an impactful logistics firm.
- Engagement with key client executives and stakeholders
- Significant growth potential in logistics
- Professional development and mentoring available
- Requires at least 5 years of relevant experience
Pros
- Direct engagement with high-profile clients
- Strong growth potential in a thriving logistics company
- Professional development through mentorship opportunities
Cons
- High accountability in client performance management
- Potential for stretched priorities across different accounts
- May require extensive travel for client meetings
Who it's for
Senior / Specialist • Hybrid with client interaction
Good fit
- Senior logistics and account management professionals
- Individuals skilled in client relationship building
- Candidates eager to drive account growth and performance
Not recommended for
- Candidates without prior experience in account management
- Individuals preferring less engaging roles
- Those seeking purely operational tasks without client interaction
Motivation fit
Key skills
About the job
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
You will:
The Senior Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:
- Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
- Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
- Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
- Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
- Lead and actively participate in client onboarding and creating standard operating procedures.
- Scope and guide the implementation stages and timelines for new opportunities and clients.
- Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
- Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
- Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
- Use your intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
- Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
- Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
- Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
- You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience"
- Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.
You should have:
- 5+ years of experience in supply chain operations, sales/account management or a client facing role.
- 2+ years experience in logistics, freight forwarding, or supply chain.
- Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
- Hands-on, process-oriented, structured thinking with strong problem-solving skills.
- Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
- Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
- Strong business acumen.
- Proven track record of (cross) selling a product.
- Strong focus on growing your customers through a consultative approach.
We kindly ask our candidates to apply with a CV in English!
What's in there for you:
- An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
- Lunch food delivery 4 days a week incl. vegetarian options, a salad bar and special menu options, plus breakfast options, snacks, soft drinks and barista coffee.
- Health insurance: employee contribution part is covered by Flexport
- 25 paid vacation days
- Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
- Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
- Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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