Scaled Customer Success Manager (CSM)
Content + Source + Freshness • 27 Feb 2026 • 95% confidence
Offer value
The position provides a solid opportunity within a growing edtech company, focusing on impactful customer relations but with moderate pay.
- Engagement with a fast-growing edtech company
- Potential for community-building and innovation
- Supportive team environment focusing on educators
Pros
- Part of an innovative company in the edtech space with potential for growth
- Creative role involving substantial interaction with educators
- Opportunity to build a community and enhance customer success
Cons
- Position requires traveling and in-person meetings, potentially reducing work-life flexibility
- Salary may not be as competitive as tech-focused roles
- Growing pains common in rapidly expanding startups may affect job satisfaction
Who it's for
Mid-Career • Hybrid / Office-Based
Good fit
- Experienced education professionals or customer success managers
- Individuals passionate about enhancing educational experiences
- Candidates comfortable in startup environments
Not recommended for
- Individuals seeking a fully remote role
- Those without prior experience in education or customer success
- Candidates prefering a more structured work environment
Motivation fit
Key skills
About the job
About Magma Maths
Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming maths education through the power of AI.
Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning, while giving them real-time visibility into pupils’ progress. The result? More inclusive, engaging, and effective maths classrooms for all learners.
But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: maths underperformance. With 1 in 5 students globally struggling in maths, a subject that forms the backbone of so many career paths, the opportunity to improve outcomes at scale is massive.
We’re already the go-to solution in thousands of schools and we’re just getting started. As we expand rapidly across the UK, U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in maths.
About the Role
The Scaled Customer Success Manager role offers a unique opportunity to oversee, nurture, and sustain a portfolio of smaller UK school partners through scalable content and communication strategies.
You will play a key role in ensuring educators successfully implement and continuously derive value from Magma by communicating in creative and impactful ways. Your primary mission is to develop a tech-touch approach to onboarding teachers, coaches, and school leaders, while helping build the Magma Community by creating content and opportunities for customers to share their success.
With deep product knowledge and a customer-centric mindset, you will create compelling content that empowers educators to maximise their use of Magma’s platform and services. You’ll collaborate closely with the wider Customer Success team to exceed school expectations and continuously refine the customer experience.
You will also work cross-functionally with Account Management, Product, Content, and Sales to align on a shared vision and deliver outstanding outcomes for our customers.
Primary Responsibilities
Run kick-off meetings and periodic check-ins across the customer lifecycle, acting as the main point of contact for your accounts
Build strategies to cohort teachers and coaches across your book of business and deliver relevant, engaging content (emails, webinars, and more)
Help build the Magma Maths community by connecting educators with each other and with industry thought leaders
Lead virtual, large-scale onboarding and professional learning sessions for teachers, coaches, and school leaders
Lead Magma Maths’ Ambassador Program, helping grow a strong and engaged community of partner educators
Identify and showcase exemplary usage of the Magma platform across the Magma community
Strategise around low-usage and at-risk accounts, working closely with Account Managers to support successful renewals
Identify growth opportunities and collaborate with Account Managers to expand customer accounts
Encourage and support satisfied customers to become advocates through referrals, case studies, and testimonials
Gather customer feedback and insights to inform product development and improvement
Analyse customer data and usage patterns to identify trends and opportunities
What You’ll Bring to the Magma Team
3–5 years’ experience in education, professional learning/development, or edtech
Previous experience as a Customer Success Manager is a major plus
Desire to work in a fast-paced scale-up environment
Confidence speaking to large groups of people
Proven ability to build and retain strong relationships
Self-led, goal-oriented, and highly organised
Curious mindset with eagerness to learn technical aspects of the product
Strong problem-solving skills and comfort with ambiguity
Experience using data and evidence to inform decisions
High energy with excellent interpersonal skills
Why You’ll Love Working Here
Be part of a growing tech scale-up with a powerful mission to improve maths education across the UK and beyond
Supportive, highly collaborative team environment
A culture that values innovation where your ideas and perspective truly matter
Opportunities to visit partner schools and see Magma in action
Deep insight into how the product is transforming pupils’ learning
The chance to make a meaningful, lasting impact on education and society
Role Details
Start: January
Position: Full-time
Location: Bloomsbury, London
Note: This role follows an office-first policy; employees work from the office
Ready to join our team? Apply now! 🚀
