Retail Store Manager
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Well-rounded position that offers strong company culture, benefits, and an opportunity to lead within the pet care sector.
- Solid benefits package and flexible hours
- Position focused on leadership within pet retail
- Requires significant customer service experience
Pros
- Emphasis on work-life balance through flexible scheduling
- Diverse company culture that supports personal growth
- Strong focus on customer and employee satisfaction
Cons
- Possibility of intense customer interactions
- Retail environment can be unpredictable
- May require overtime during high seasons
Who it's for
Mid-Level • On-site
Good fit
- Experienced retail leaders
- Professionals with passion for pets
- Candidates looking for long-term career in retail
Not recommended for
- Individuals without prior retail experience
- Those who prefer less interaction with customers
- Candidates seeking entirely remote opportunities
Motivation fit
Key skills
About the job
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!
Store Leader
About Life at PetSmart
At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits that benefit you
- Paid bi-weekly
- Flexible schedule
- Health benefits: medical, dental, vision
- 401k
- Tuition assistance
- Associate discounts and perks
- Paid time off for fulltime associates
- Career pathing
- Development opportunities
The impact you’ll make
In this role you’ll oversee safety, customer experience, operations, financial outcomes, and human resources. In addition to achieving results and driving company strategies, you’ll emphasize exemplary leadership, exceptional customer service, and efficient daily business execution. The Store Leader is accountable for promoting PetSmart’s vision, mission, and values within the store, representing the brand. This includes cultivating a positive culture and associate experience, fostering teamwork, professional development, and a passion for pets.
What we’re looking for
- Passion for pets and people and the desire to grow a fulfilling career
- 4-6 years of retail leadership or experience in a customer-focused environment.
- High School diploma or equivalent required. Bachelor’s degree preferred.
- Proficiency in computer applications.
- Strong written and verbal communications.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law
