Retail Sales Associate Full Time
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Medium-high value from a commitment to customer service in a pet-oriented environment with various benefits.
- Roles involve engaging support for pet owners
- Strong team-oriented culture focused on animal care
- Access to multiple employee benefits and development paths
Pros
- Supportive work environment focused on pet care
- Extensive training opportunities for staff development
- Diverse responsibilities enhancing customer engagement
Cons
- Variable hours, including weekends and holidays
- Potential for physically demanding work
- Entry-level wages might be lower than industry standards
Who it's for
Entry to Mid-level • On-site
Good fit
- People passionate about pets and animal rights
- Retail associates seeking a rewarding workplace
- Candidates looking for long-term growth in retail
Not recommended for
- Individuals uncomfortable around animals
- Job seekers aiming for non-customer-facing roles
- Those uninterested in retail environments
Motivation fit
Key skills
About the job
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!
Retail Sales Associate Full Time
About Life at PetSmart
At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits that benefit you
- Paid weekly
- Associate discounts and perks
- Health benefits: medical, dental, vision
- 401k
- Tuition assistance
- Career pathing
- Development Opportunities
JOB SUMMARY
PetSmart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store.
JOB RESPONSIBILITIES
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
- Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online.
- Greets pet parents and answers their questions throughout the store.
- Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience.
- Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums).
- Maintains total store cleanliness standards.
- Supports the store with weekly price changes and monthly promotional pricing.
- Stages and sorts new product to match sales floor planners.
- Faces, fills, and recovers products to meet sales floor standards.
- Recommends, informs, and sells merchandise, services and live pets.
- Administers store owned pet medications as directed by veterinarian
- Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.
- Ensures a safe environment for our associates, pets, and pet parents.
- Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
- Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned.
- Participates in our culture of Belonging and Recognition.
- Follows all Company Policies and Procedures.
QUALIFICATIONS
- Strong written and verbal communication skills.
- Flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Ability to react under pressure and maintain composure.
ESSENTIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
- While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.
Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.
