Restaurant General Manager

Understands the restaurant business and factors that affects his/her own restaurant’s success. Able to review key business measurements and develop sound conclusions through the analysis of data and trends. Monitors progress and follows through on accountabilities including coordinating of activities and achieving performance plan objectives. 

The efficient and profitable operation of the restaurant;

· The achievement of all Company established operational targets with respect to Manager’s key result areas e.g. sales, food cost, labour cost, product quality, customer service and restaurant cleanliness;

· The effective supervision of all restaurant employees;

· The effective control of all Company assets located at the restaurant inclusive of all cash, stock and equipment;

· The adequate stocking of the restaurant;

· The maintenance of Company standards and policies with respect to employee uniformity and restaurant operations;

· The effective handling and resolution of all customer complaints;

. Open and or close restaurant ensuring that all Company procedures with respect to opening and closing are strictly adhered to;

· Ensure the effective control of all Company assets especially all cash and cash advances;

· Ensures that restaurant equipment are effectively cleaned, maintained and kept in good working order;

· Accurately forecast and order inventory for the restaurant in accordance with Company procedures and policies;

· Effectively roster, train, supervise and motivate all staff assigned to the restaurant so as to maintain total customer satisfaction;

. Promptly receive all deliveries and ensure that invoices from third party suppliers are forwarded to Head Office in accordance with established deadlines;

· Ensure the proper receiving, storage and rotation of all merchandise received as well as adherence to all manufacturer and Company storage instructions;

· Participate in monthly inventory counts and the forwarding of all information to Head Office as per established Company deadlines;

· Ensure that customer delivery orders are handled efficiently and effectively as per Company guidelines;

Qualification

· Five (5) ‘O’ level passes or CXC equivalent including English Language and Mathematics. 

· Must be computer literate.

Experience

• Have at least 3 years management/ supervisory experience
• Have had at least 7 years prior working experience, F&B would be preferred
• Can manage diverse teams in a fast pace environment
• Has good conflict resolution skills