Project Management Manager
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
High value indicated by the leadership role in project management with potential for impactful improvements in healthcare service delivery.
- Competitive salary prospects for healthcare project management
- Ability to drive significant improvements in service delivery
- Opportunities for leading and mentoring project teams
Pros
- Competitive salary expected for project management positions
- Direct role in improving healthcare operations
- Strong leadership opportunities within a growing company
Cons
- High accountability with customer-facing responsibilities
- Role may require frequent adaptations to new technologies
- Potential for high-pressure situations managing diverse teams
Who it's for
Mid to Senior Level • Remote
Good fit
- Project managers with experience in customer-focused roles
- Individuals interested in healthcare sector improvements
- Leaders wanting to develop team skills
Not recommended for
- Newcomers to project management without relevant experience
- Candidates preferring office-only environments
- Those averse to technical aspects of management
Motivation fit
Key skills
About the job
• Directly manage a team of 5-8 Upgrade Project Managers across product lines
• Be a creative, driven and supportive leader continually driving improved service and greater operational efficiencies and performance
• Lead, manage, and drive results in collaboration with remote team members across the US and India
• Be driven to learn and understand customers need to improve their experience of product upgrades and service request delivery
• Balance competing priorities internally and assist team in removing roadblocks and barriers to progress
• Manage backlog of customer service requests for a given set of clients; partner with peers to balance resources and issues as needed to expedite delivery
• Identify process gap improvements and steps to avoid recurrence of problems
• Mentor team members pertaining to career development, customer support skills, career growth, and various needs or concerns as raised by the team
• Conduct quarterly performance reviews that are aligned to the team’s goals and work performance
• Interview and hire of new team members to scale with company growth
• Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII
• All other duties as assigned.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field, PMP certification is a plus
- 7+ years of experience in Customer facing delivery or technical support or related field
- 3+ years of experience in managing customer facing project management teams
- Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences
- Comfortable communicating and driving next steps in escalated situations
- Experience leading and maintaining team engagement in a remote work environment
- Self-motivated and driven to impact change across the team
- Comfortable working in a fast-paced, changing environment
- Experience with healthcare applications, SaaS solutions, and cloud technologies
- Solid understanding/experience of Project Management tools (Smartsheet is a plus)
- Strong knowledge of industry business practices and value offerings.
- Demonstrated leadership skills
- Ability to work collaboratively with cross-functional teams
- Job requires flexibility to provide 24x7 on call client support on rotational basis
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- project management
- customer support
- process improvement
- team management
- performance reviews
- technical support
- customer service
- healthcare applications
- SaaS solutions
- cloud technologies
Soft Skills
- leadership
- communication
- collaboration
- self-motivation
- flexibility
- problem-solving
- mentoring
- team engagement
- adaptability
- customer focus
Certifications & Qualifications
- Bachelor’s degree in Computer Science
- Bachelor’s degree in Engineering
- PMP certification
