Project & Customer Success Manager-APAC Region
Full Time
full time
19 Oct 2025
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
90 / 100
Offer value
Excellent opportunity for those with experience in life sciences and project management, combined with a competitive compensation package.
- Involvement in impactful project management roles.
- Strong focus on customer relations and success.
- Competitive salary with growth potential.
Pros
- High demand for project management skills in the life sciences sector.
- The opportunity to make a significant impact on customer success.
- Strong training and mentorship opportunities available.
Cons
- Requires specialized knowledge of quality management systems.
- Pressure of managing multiple high-stakes projects.
- Long experience requirement may limit the candidate pool.
Who it's for
Senior • Fully Remote
Good fit
- Experienced project managers in the life sciences
- Customer-oriented professionals
- Those eager to make an impact in a fast-paced environment
Not recommended for
- Individuals new to project management
- Candidates outside of life sciences experience
- Those preferring less direct client interaction
Motivation fit
Desire to lead projects in impactful roles.Interest in improving customer relationships.Passion for the life sciences industry.
Key skills
Project managementCustomer relationship managementQuality assurance knowledgeAnalytical problem-solving
Score: 90/100 AI verified analysis
About the job
About the Company
Dot Compliance is an AI Empowered, innovative cloud-based software company providing electronic Quality Management System (eQMS) solutions to life sciences companies. Our solutions, built on the Salesforce platform, enable organizations to replace traditional paper-based quality processes with scalable, compliant, and efficient digital systems.
Responsibilities
Project Management (Implementation Phase)
- Lead end-to-end implementation of the Dot Compliance eQMS solution, including project planning, scope definition, scheduling, and delivery oversight.
- Act as the primary point of contact for customers during project execution, managing communications and expectations.
- Provide training, coaching, and mentorship to help customer stakeholders develop their quality management system knowledge.
- Coordinate with technical consultants, validation specialists, and product teams to ensure deliverables meet quality and regulatory standards.
- Conduct project governance meetings, track milestones, and report on progress and risks to both internal and client stakeholders.
Customer Success (Post-Implementation Phase)
- Build and maintain strong, long-term relationships with assigned customers, acting as their primary advocate within Dot Compliance.
- Develop and execute customer success plans focusing on adoption, satisfaction, and value realization.
- Monitor system usage metrics, identify opportunities for optimization, and recommend best practices for continuous improvement.
- Facilitate customer training, release updates, and system enhancement discussions.
- Collaborate with Sales and Product teams to identify expansion opportunities, renewals, and feedback for product roadmap alignment.
- Manage customer escalations and coordinate cross-functional support to ensure timely resolution.
- Represent the 'voice of the customer' in internal meetings and improvement initiatives.
Requirements
- 5+ years of experience working with or for life sciences companies.
- Background knowledge of quality assurance, and regulatory requirements and processes in the life sciences industry, including but not limited to, document management, training management, supplier management, audit management, risk management, change management, CAPA management, and non-conformance processes.
- BS/BA degree in Science, Engineering, or Business Administration OR an equivalent combination of education and work experience.
- Strong analytical and problem-solving abilities with attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated ability to manage multiple projects and priorities simultaneously.
- High customer empathy and commitment to long-term relationship success.
- Advanced training and presentation skills.
- People-oriented and high social skills.
- Team player, able to excel in a rapidly changing, high-growth, start-up environment.
Preferred Qualifications (Nice to Have)
- Experience implementing quality management systems for life sciences.
- Demonstrated work history in full life cycle project implementation.
Category
Project Management
