Product Support Engineer: APAC (Remote)
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
This role offers a practical opportunity for those interested in product support within the telecommunication industry.
- Remote position with structured working hours
- Focus on enhancing customer service experience
- Engagement with innovative telecommunications technologies
- Requires strong soft skills in customer interaction
Pros
- Remote work with specific hours, enhancing work-life balance
- Spotlight on professional customer service skills
- Opportunity to work with cutting-edge technologies
Cons
- Set working hours may not suit all candidates
- Potentially lower salary compared to specialized roles
- May involve high customer interaction requiring soft skills
Who it's for
Early to Mid-Level • Remote / Fixed Working Hours
Good fit
- Early to mid-level tech support professionals
- Individuals with a passion for customer interaction
- Candidates eager to work in telecommunications
Not recommended for
- Highly skilled professionals in advanced roles
- Those needing flexible work hours
- Individuals who prefer technical roles without customer service responsibilities
Motivation fit
Key skills
About the job
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
This is a unique opportunity to join our team and make a difference in a growing, innovative company.
In This Role You Will
- Monitor operational pager alerts in an efficient and timely manner.
- Improve customer self service through better processes and documentation.
- Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
- Liaise with your technical peers for resolution of escalated cases.
- Strong customer-focus, interpersonal and communication skills.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
- Continually looking to solve problems.
- Understand issues and requirements well in order to provide solutions.
- Outgoing and socially interactive.
- A self starter looking to assist at any moment and to take the initiative.
- Balancing daily workload and multi-tasker who can effectively prioritize work.
- Experience in a product support/application role.
- Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
- An understanding of general web technologies such as API/SDK's.
- Confidence with technology and the Internet.
- A natural curiosity and experience in applying technology to resolve customer issues.
- A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
- Open-source technologies like Cassandra, Spark, and ElasticSearch.
- Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.
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Bring Your Authentic Self to Telnyx
Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are passionate about building a place of belonging for everyone.
We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications.
You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?
