Product Specialist

Job Title: Product SpecialistCompany Domain: SaaS / Customer Support / Technical Account ManagementYears of Exp: 1-6 yearsLocation: BengaluruRole Type: Full-Time RoleSalary: ConfidentialEligibility:1-6 years of experience in a customer support roleWillingness to work rotational shifts (including night shifts)Strong communication and customer-centric skillsRole Overview: Provide dedicated, technical customer support in an omnichannel environment for high-value customers and reputed brands. Troubleshoot, resolve issues within SLAs, and collaborate with internal teams to ensure customer satisfaction.Key Responsibilities: Own and resolve customer issues promptly, diagnose and troubleshoot problems, escalate unresolved issues appropriately, document solutions, and provide accurate reporting. Collaborate with cross-functional teams and support high MRR customers.Skills and Qualifications: Good communication and interpersonal skills, proficiency with networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls), familiarity with Windows, MacOS, Linux, and the ability to adapt to new tools quickly. Knowledge of SaaS, web technologies, cloud platforms, and collaboration tools is a plus.