Product Manager/Senior Product Manager

About BIK

BIK is a venture-funded technology company, backed by global Investors including Y-Combinator (YC-20), Sequoia Capital, and Chainsmokers (the band!). We are GDPR compliant and also a BSP partner of META. Our vision is to ‘Make Brands Limitless’, by helping them drive incomparable revenue growth.

BIK is an all-in-one marketing platform designed to streamline D2C brands’ acquisition, engagement, and conversion, ultimately maximizing their ROI. BIK caters to the marketing automation and support needs of mid and up-market D2C brands, currently serving 100+ global brands including Shoppers Stop, Rare Rabbit, Livspace, Fireboltt, Bare Anatomy, House of Masaba, and more.

Manifest AI is a recently launched product by BIK. It is a GPT-3.5-powered smart shopping assistant that enhances the customer experience with personalized customer support on the Shopify store. This AI Chatbot helps visitors overcome shopping problems with product discovery, recommendations, and overall purchase assistance. With automated AI training, customers can enjoy quick assistance, lower bounce rates, fewer abandoned carts, and higher conversion rates.

https://getmanifest.ai/

Responsibilities:

• Own the product vision for your area: Ensure that it aligns with the overall product and company strategy. Be an expert on the domain, the market, and the trends. Evangelize the vision constantly so all partners are aligned, have context, and understand where we are going.
• Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans.
• Drive entire feature delivery lifecycle: research customer/user needs; write feature specs and user stories; partner with User Experience to design and prototype; work with engineering to develop, test, and deliver a marketable product on time; collaborate with customer-facing roles to drive market awareness and customer adoption
• Collaborate across teams: We win or lose as a team. Product managers are critical in creating alignment between engineering teams and customers.
• Communicate clearly and efficiently: Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable for success and failures. Work closely with product marketing managers to promote your products internally and externally and ensure a cohesive message.
• Represent BIK & Manifest: Be a domain and product expert at customer meetings, industry, and corporate events, online in the customer community, and on social networks

Requirements:

• 4-6 years of Product Management experience in a B2B SAAS setup
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Tech-savvy and demonstrated experience in building simple and powerful solutions
• Ability to thrive in a fast-paced environment where continuous innovation is desired.
• Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment, and a strong business judgment