Product Engineer
27 Jun 2022
New York, NY, USA
Verified by Turrior
Content + Source + Freshness • 15 Dec 2025 • 95% confidence
82 / 100
Offer value
The Product Engineer position offers an exciting opportunity to impact product direction in a leading blockchain firm, requiring both technical and customer engagement skills.
- Impactful role in a leading blockchain company
- Involvement in product direction and customer engagement
- Requires strong technical and communication skills
Pros
- Engagement in defining product direction in the blockchain space
- Chance to collaborate across teams to enhance customer experience
- Potential for impactful career development
Cons
- High technical expectations may deter non-technical applicants
- Fast-paced environment can lead to pressure
- Need to juggle multiple projects and priorities
Who it's for
Mid-level • Hybrid
Good fit
- Mid-level professionals in product and tech fields
- Individuals passionate about blockchain development
- Candidates with strong analytical and communication skills
Not recommended for
- Entry-level individuals without relevant experience
- Those uncomfortable in dynamic team environments
- Candidates averse to juggling multiple responsibilities
Motivation fit
Desire to influence product direction and user experienceInterest in the intersection of customer feedback and technical solutionsEagerness to work in a rapidly evolving technology field
Key skills
Product management and developmentTechnical troubleshooting and supportStakeholder engagement and collaboration
Score: 82/100 AI verified analysis
About the job
Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide.
The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.
Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations.
Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.
The Role
Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap, working with all parts of the company to ensure our product continues to meet our customers needs.
In a nutshell, this role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers. The majority of the time will be spent understanding customer needs, providing solutions and shaping feedback into product decisions.
Responsibilities:
- Provide hands on technical support
- Deliver a stellar customer experience
- Understand customer needs and how to meet unique challenges and goals
- Seek product feedback and track usage/performance, driving our product roadmap
- Be the voice of the customers
- Build and maintain ongoing relationships with complex stakeholders, both internally and externally
- Partner with internal teams to drive long term solutions / product development decisions
- Work in a quickly changing environment
- Drive referrals from our customers
What We're Looking For:
- 1+ years of experience in a software development role
- Technical degree
- Strong analytical skills
- Ability to understand and troubleshoot complex technical issues
- Strong communication skills with internal and external stakeholders
- Excellent people skills to monitor and measure customer performance
- Interest in technology, blockchain, crypto
- Experience with blockchain a large plus
- Founded a company or built side projects, a plus
- Experience in startups, a plus
