Product Engineer
27 Jun 2022
New York, NY, USA
Verified by Turrior
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
85 / 100
Offer value
High value due to participation in cutting-edge blockchain technology, strong company backing, and opportunities for technical and career growth.
- Opportunity to work on leading blockchain technologies
- Contribute significantly to product innovation
- Engagement in a fast-paced, dynamic environment
Pros
- Engagement with pioneering blockchain infrastructure
- Opportunity to influence product development with customer feedback
- Work with industry-leading professionals
Cons
- Requires a strong technical background
- Fast-paced environment might be challenging
- Hybrid working conditions may vary
Who it's for
Entry to Mid-level • Hybrid, office benefits
Good fit
- Tech-savvy individuals eager to work with blockchain
- Candidates with a blend of technical and support experience
- Professionals looking to grow within innovative environments
Not recommended for
- Those without a technical foundation or interest
- Candidates who prefer a rigid corporate structure
- Applicants uncomfortable with fast-paced changes
Motivation fit
Interest in blockchain and customer successDesire to advance in a tech-driven environmentWillingness to collaborate across teams
Key skills
Customer communicationTechnical problem-solvingFeedback integrationProduct development collaboration
Score: 85/100 AI verified analysis
About the job
Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide.
The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.
Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations.
Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.
The Role
Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap, working with all parts of the company to ensure our product continues to meet our customers needs.
In a nutshell, this role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers. The majority of the time will be spent understanding customer needs, providing solutions and shaping feedback into product decisions.
Responsibilities:
- Provide hands on technical support
- Deliver a stellar customer experience
- Understand customer needs and how to meet unique challenges and goals
- Seek product feedback and track usage/performance, driving our product roadmap
- Be the voice of the customers
- Build and maintain ongoing relationships with complex stakeholders, both internally and externally
- Partner with internal teams to drive long term solutions / product development decisions
- Work in a quickly changing environment
- Drive referrals from our customers
What We're Looking For:
- 1+ years of experience in a software development role
- Technical degree
- Strong analytical skills
- Ability to understand and troubleshoot complex technical issues
- Strong communication skills with internal and external stakeholders
- Excellent people skills to monitor and measure customer performance
- Interest in technology, blockchain, crypto
- Experience with blockchain a large plus
- Founded a company or built side projects, a plus
- Experience in startups, a plus
