Policy Services Officer
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
The role offers moderate value due to the competitive salary and skill development opportunities, but is more suitable for early-career professionals in the insurance sector.
- Competitive salary with growth potential
- Solid entry-level position in insurance sector
- Involvement in important product rollouts
Pros
- Competitive position within a reputable insurance company
- Opportunity to enhance customer service and policy management skills
- Engagement in cross-functional projects
Cons
- Limited organizational hierarchy for advancement
- Potentially high workload during peak seasons
- Requires multilingual proficiency which may limit candidate pool
Who it's for
Entry to Mid • Office-based
Good fit
- Recent graduates in relevant fields
- Entry-level insurance professionals
- Individuals passionate about customer service
Not recommended for
- Senior level candidates seeking leadership roles
- Job seekers preferring a remote work environment
- Those uninterested in customer-facing roles
Motivation fit
Key skills
About the job
About the company
A well-known life insurance company provides a wide range of investment service. As part of its continued growth and adaptation to market demands, the company is seeking an Officer focusing on Policy Services.
About the role
As a Policy Services Officer, you will play a vital role in responsible customer service, policy services and data management.
Responsibilities
- Handle policy changes, customer service requests, new policy applications, and claims processing in accordance with internal guidelines and regulatory requirements.
- Contribute to organizational projects, UAT, product rollouts, and upgrades to digital platforms.
- Promptly address and resolve specific service issues in collaboration with other operations teams.
- Perform data verification and cleansing tasks, ensuring the integrity and accuracy of operational records and reports.
- Support the maintenance of procedural documents, assist in the preparation of regular reports, and undertake other duties as delegated.
Requirements
- Bachelor's degree required.
- 1-2 years' experience in insurance operations (Customer Service, policy administration, claims or etc.)
- Self-motivated, a detail minded and fast-learner
- Strong analytical, organizational, and communication skills; fluent in English and Chinese.
- Proficient in Microsoft Office and Chinese Word Processing; Mandarin proficiency is a plus.
Application
If this above description fits your experience and is something you would like to explore, please click 'Apply Now' to submit your resume to us.
Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.
