Payment Operations Specialist
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
Position offers essential operational responsibilities in the fintech sector, but may require high adaptability and customer interaction skills.
- Direct involvement in improving customer support processes.
- Value in building skills within the fintech domain.
- Dynamic working environment with hybrid flexibility.
- May face customer service-related pressures.
Pros
- Direct impact on customer satisfaction and service efficiency.
- Potential for skill development in payment solutions.
- A supportive environment focused on employee engagement.
Cons
- Customer-facing challenges could lead to stress.
- Limited visibility on career progression paths.
- Potentially repetitive tasks in customer support.
Who it's for
Entry to Mid-level • Hybrid
Good fit
- Customer service oriented candidates
- Professionals eager to work in fintech environments
- Detail-oriented problem solvers
Not recommended for
- Job seekers focusing solely on technical roles
- Those preferring less customer interaction
- Candidates aiming for roles without direct client involvement
Motivation fit
Key skills
About the job
Location
Atlanta HQ
Employment Type
Full time
Location Type
Hybrid
Department
Platform Experience
Who is Rainforest?
Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple.
We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs.
Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey!
Who are we looking for?
We are seeking a dedicated and customer-oriented Payments Ops Specialist to join our team. In this role, you will be the first point of resolution for platform customers facing challenges, difficulties, or who have questions regarding the Rainforest product.
What are some of the high-impact opportunities you’ll tackle?
Handling inbound requests through multiple communication channels (phone, email, chat, etc.) from platform customers and internal teams.
Providing timely and accurate responses to inquiries, troubleshooting issues, and offering solutions to ensure customer satisfaction.
Collaborating with and escalating to cross-functional teams including technical support, Platform Success Managers, Risk, and other Payment Operations teammates.
Maintaining records of customer interactions, inquiries, and resolutions using CRM software and/or other designated systems.
Assisting in the development and improvement of support processes and procedures to enhance efficiency and effectiveness.
Following through with customers to ensure issues are resolved satisfactorily, gathering feedback for continuous company improvement.
Participating in training sessions and staying up-to-date on product knowledge, policies, and procedures to provide accurate and up-to-date information to customers.
This opportunity is for you if you have / are:
1-2+ years of experience in a customer support or related role, preferably in payments, fintech, or an adjacent field.
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
Strong problem-solving abilities and is passionately customer-focused to effectively address inquiries and resolve issues.
Ability to work well independently as well as collaboratively in a fast-paced environment
Organized and time-efficient in prioritizing tasks to meet deadlines.
Proficiency in using CRM software, ticketing systems, and other relevant tools for managing customer interactions and data entry, preferably HubSpot and Slack.
Incredibly detailed orientated and fixated on accuracy in data entry and record-keeping tasks.
Adaptability and willingness to learn new technologies and processes.
We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuously invest in our people and our culture.
If you require any accommodations throughout the pre-employment process, please contact our HR team at hr@rainforestpay.com
