Passenger Service Agent - Bilingual English/Mandarin
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
Moderate value score considering reasonable pay and an entry-level position in a reputable global company, with some growth opportunities but limited advancement.
- Hourly pay rate of $18.00 with opportunity for increased hours.
- Entry-level position in a major global aviation firm.
- Chance to enhance customer service skills in a diverse environment.
- Bilingual requirement enhances employability.
Pros
- Bilingual focus increases employability and job importance.
- Working for a leading aviation company with global reach.
- Opportunity to develop customer service and operational skills.
Cons
- Entry-level position with limited upward mobility.
- Potentially challenging work environment with irregular hours.
- Language requirement may limit candidate pool.
Who it's for
Entry-level • Onsite
Good fit
- Bilingual candidates seeking customer service roles.
- High school graduates aiming to start in aviation.
- Individuals interested in dynamic work environments.
Not recommended for
- Candidates seeking high-level managerial positions.
- Individuals uncomfortable with the fast-paced aviation sector.
- Those with limited flexibility regarding work hours.
Motivation fit
Key skills
About the job
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $18.00/hr. Bilingual in Mandarin-Cantonese/English is a requirement.
Your activities
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Your profile
- High School diploma or GED equivalent
- Good command of the English language both verbal and written
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ ticketing software
- Willingness to work in inclement weather
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
