Operations Specialist

About Citylitics Inc.

Citylitics delivers predictive intelligence on local utility & public infrastructure markets.

What is Infrastructure? It is the roadways you rely on to safely get to Grandma's house, it's the potable water that comes out of your kitchen tap that you wash your family's food with and it's the energy that heats our homes and powers our digital lifestyles.

Every year, trillions of dollars are spent on all areas of infrastructure to maintain our quality life and move our economy forward. However, our infrastructure is no longer equipped to meet the needs of the future. We hear about infrastructure failures, whether bridge collapses, power blackouts, or water main breaks, every day in the news. Climate change and extreme weather events are disrupting the basic infrastructure we took for granted for years.

Citylitics is solving the hardest data problems in infrastructure while building the sales intelligence platform that enables a faster, more transparent, and more efficient infrastructure marketplace. We turn millions of unstructured documents into high value intelligence feeds and datasets that are available on an intuitive user experience. Our goal is to enable solution providers to connect with cities with relevant infrastructure needs in a faster and more digital way than historic market channels. As more companies adopt our platform, cities & utilities will be able to access solutions that deliver on the promise of moving towards a more resilient, sustainable, and equitable infrastructure future.

Who Are We Looking For?

We are seeking a highly organized and proactive Operations Specialist to join our team. In this role, you will be the backbone of our office, providing essential administrative support that ensures our team can focus on their core work. You will establish a seamless and productive environment by expertly managing core financial operations, overseeing facilities and IT inventory, coordinating team travel logistics, and championing our workplace safety and culture.This role reports to our Director of Finance and Operations in our downtown Toronto office. This is a fantastic opportunity for a resourceful individual looking for a broad range of responsibilities and opportunities at a growing company.

The position will be out of our Toronto Headquarters.

What Will You Accomplish? / How You Will Make An Immediate Impact:

• Financial Administration: You will carry out many of our customer-facing financial processes and contribute to maintaining efficient workflows.
• Perform the end-to-end invoicing process for new customers, including drafting welcome and collections emails.
• Handle pre-approved expense cards and adhere to built-in approval procedures.
• Process and track receipts and expenses using our internal system.
• Assist in travel budget estimations.
• Office and Facilities Management: You will become the office linchpin, creating a seamless and productive environment for everyone.
• Act as the primary point of contact for building management communications.
• Oversee regular office orders and restock essential supplies.
• Manage kitchen operations, including acting as the Kitchen Manager to ensure a tidy space and stocked.
• Manage office key card access for new and existing employees.
• IT and Inventory Support: You will help keep our team productive and our technology organized.
• Maintain the company's computer and equipment inventory.
• Provide basic computer troubleshooting and support for the team, and communicate with professional support when necessary.
• Handle the IT provisioning for new hires and exiting employees.
• Safety and Culture: You will directly contribute to our team's well-being by fostering a positive, safe, and collaborative workplace.
• Lead and run the Health and Safety Committee.
• Contribute to maintaining a positive and organized work environment for everyone.
• Travel Planning: You will support our team's growth and connection by managing travel and conferences.
• Book and manage travel and conference arrangements for employees.
• Handle all aspects of company apparel and branded merchandise management.
• Coordinate business card orders.
• Other duties as assigned

• Post-secondary degree in Business or a related field.
• Previous experience in an administrative, operations, or office management role. Leadership experience in these roles is an asset.
• Exceptional organizational skills and attention to detail.
• Strong verbal and written communication skills
• Comfortable addressing a crowd of employees and navigating sensitive conversations professionally.
• Ability to work independently, multitask, and manage time effectively.
• Quick to learn new business systems and processes, and then able to teach others.
• Proficiency with Google Workspace and Microsoft Office.
• Ability to be onsite at our Toronto Office location 4 days a week.
• A valid workers' health and safety certificate is required or the willingness to obtain training.

Why Citylitics?

• This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
• You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
• We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
• There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
• We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
• We are proud to offer every CityZen an internal mentorship program, in-role professional growth, skill-based development & learning, and internal promotion opportunities.
• We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!