Operations Project Manager
About the job
• Report to the Head of Operations and lead an internal change project to move the business to a central workflow management system.
• Collaborate with all departments (Account Management, Creative, Production, Organic Social, Media and Finance) to define new processes and ways of working.
• Define realistic workflows and processes for standard and repeatable work types to ensure alignment across teams.
• Lead the evaluation and selection of a new workflow management platform based on agreed criteria.
• Oversee implementation, adoption, training, onboarding and ongoing support for the new platform.
• Simplify and streamline platform and system usage to reduce complexity and improve delivery.
• Support, coach and lead teams through change by setting priorities, expectations and outputs.
• Foster cross-functional collaboration and build connections between commercial models, delivery methods and supporting/delivery platforms alongside the Head of Operations.
Requirements
- Extensive experience in agency project/programme delivery at scale, across a variety of program/project types.
- A proven track record of adding value and improving and driving efficiency in project delivery methods.
- Deep understanding of agency processes, tools and delivery systems/platforms.
- Experience in developing and establishing new delivery models.
- Strong capability in leading and coaching teams.
- Proficient with IT, including Microsoft suite, commercial management, project management and workflow management tools.
- Experienced in a range of project management tools and platforms with examples of how you have established and implemented best practices across a teams.
- Excellent commercial management experience across large-scale and complex programs of work.
- A passion for the live entertainment industry and desire to contribute to impactful projects.
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- project delivery
- workflow management
- process improvement
- delivery models
- commercial management
- best practices
- change management
- team coaching
Soft Skills
- collaboration
- leadership
- communication
- prioritization
- coaching
- problem-solving
