Operations Program Manager
About the job
About Slip Robotics
Slip Robotics is transforming the future of logistics automation. As we scale rapidly, we’re building the foundation for world-class field service operations. We’re looking for an Operations Program Manager who thrives in fast-paced, cross-functional environments and is excited to help us build from the ground up.
Role Summary
The Operations Program Manager will drive the execution of critical cross-functional programs across Field Service, Field Engineering, Logistics, Customer Success, and Product. You will own the structure, coordination, and follow-through of initiatives that improve service delivery, technician efficiency, and customer satisfaction—laying the groundwork for scalable growth. Lastly, this role will also serve as a critical bridge between Product and Operations—translating the company’s product roadmap into operational readiness across field service, customer onboarding, logistics, and support systems.
Key Responsibilities
Program & Project Execution
- Lead and manage high-impact operational programs (e.g., site launches, tool rollouts, SOP deployment)
- Create program charters, timelines, and success metrics; track execution to completion
- Manage dependencies across field teams, engineering, CS, and product
- Program-manage cross-functional readiness for new product and customer launches, including real estate setup, technician staffing and training, inventory planning, and field communications
Field Operations Optimization
- Partner with FO, FE, and Logistics to identify workflow gaps and lead improvements
- Coordinate rollout of process changes, tool upgrades, and training initiatives
- Align operations with KPIs around uptime, CSAT, cost-to-serve, and SLA compliance
Cross-Functional Leadership
- Act as the connective tissue between teams: Field Ops, CS, Product, and BI
- Drive alignment on priorities and remove blockers that impede execution
- Facilitate program standups, status updates, and executive reporting
Systems & Tooling Enablement
- Support the implementation and adoption of internal tools (e.g., ERP, FSM, dashboards)
- Gather field feedback and translate into product/tooling requirements
- Own the “last mile” of deployment for tools and processes in the field
- 5+ years in Program Management, BizOps, Operations, or Consulting
- Experience coordinating field service or hardware-focused ops preferred
- Strong project management skills (planning, risk mitigation, execution)
- Excellent communicator who can synthesize details and drive clarity
- Analytical mindset with comfort using metrics and KPIs to guide decisions
- Startup or scale-up experience a plus
What Success Looks Like
- Operational programs are executed on time and deliver measurable impact
- Field teams report higher clarity, efficiency, and tool adoption
- Margins improve through better coordination, uptime, and reduced waste
