Operations Manager
About the job
• Responsible for managing a collections department including staffing, training, and strategy.
• Reviews monthly reports that are prepared by site management, surfaces relevant issues, analyzes and develops corrective action plans.
• Oversees hiring in the region and provides training/coaching to branch supervision.
• Ensures accurate and timely documentation of all work efforts on the required forms set forth by company policies and procedures.
• Establishes procedures for daily operations (with input from site management)
• Supervises, plans, organizes, and directs the daily activities of the department and its collection functions.
• Anticipates future changes/needs, creating strategic and operational plans for addressing them.
• Resolves corporate interface problems which cannot be resolved at the supervisory level.
• Develops operational targets in collaboration with site management.
Requirements
- High School diploma or equivalent
- 4-year college degree in Healthcare Administration, Business preferred
- 5 – 7 years management experience in credit/collections (Healthcare or related industry preferred)
- Advanced knowledge of healthcare A/R
- Excellent working knowledge of Patient Financial Services operations with specific focus on collections
- Proficient in Microsoft Office (Word and Excel)
- Advanced writing skills
- Ability to provide advanced customer service
- Ability to plan and implement process improvements
- Ability to train and coach staff
- Ability to multi-task
- Strong leadership and organizational skills
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- collections management
- healthcare A/R
- Patient Financial Services operations
- process improvements
- staff training
- strategic planning
- operational targets
- corrective action plans
- documentation
- multi-tasking
Soft Skills
- leadership
- organizational skills
- customer service
- coaching
- communication
- problem-solving
- analytical skills
- planning
- training
- strategic thinking
Certifications & Qualifications
- High School diploma
- 4-year college degree
