Operations Analyst
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
Moderate value attributed to the essential role in operational stability but with less direct market impact.
- Integral operational role in a globally recognized firm
- Focus on compliance and fraud prevention
- Stable work environment with clarity on expectations
- Requires solid experience in operational tasks
Pros
- Key role in operational compliance and vendor management
- Exposure to various scam investigation processes
- Stable corporate position within a leading firm
- Potential for remote work flexibility
Cons
- Limited growth opportunities in operational roles
- Exposure to potentially stressful situations in scam management
- Requires continual adaptation to policy changes
Who it's for
Mid • Remote/Telecommute
Good fit
- Mid-level professionals in operations and compliance
- Candidates passionate about fraud investigation
- Detail-driven problem solvers
Not recommended for
- Those without operational experience
- Creative thinkers seeking artistic roles
- Candidates who prefer a less structured environment
Motivation fit
Key skills
About the job
• Conduct comprehensive review and provide support in finalizing all policies and procedures for operational go-live.
• Manage vendor-related dispute tickets (BANO) including: RFI - Transaction Trace, RFI - Creditor Trace.
• Investigation Requests for various scam types such as Money Mule, Investment Scam, Romance Scam, Advance Fee Fraud, Jobs & Employment Scam, Social Engineering, Relationship Scam, Threat/Extortion, Recovery Scam, Relo Scam, On-forwarded Scam, and other Scam/Fraud cases.
• Handle ticket management.
• Process refunds efficiently and accurately.
• Resolve bank verification issues.
• Monitor daily transactions and sweep activities, including rejected, pending, and review statuses.
• Participate actively in daily operations meetings.
• Conduct investigations for operational issues and escalations.
• Provide education and guidance to Customer Support teams for troubleshooting and business-as-usual (BAU) activities.
Requirements
- Proven experience in reviewing, finalizing, and ensuring compliance of operational policies and procedures to support successful go-live initiatives.
- Ability to conduct training sessions and effectively communicate updated policies and procedures to relevant teams prior to go-live.
- Strong skills in managing and resolving vendor-related dispute tickets and investigation requests, including various scam types, within defined SLA timelines.
- Demonstrated capability to improve investigation processes, aiming to reduce average resolution times through process optimization and cross-team collaboration.
- Experience in daily monitoring of transactions and sweep statuses (rejected, pending, review), with the ability to document findings accurately and consistently.
- Ability to provide timely support, education, and guidance to Customer Service teams to enhance troubleshooting and business-as-usual (BAU) operations.
- Excellent organizational and communication skills to conduct knowledge-sharing sessions and foster continuous improvement in operational support.
🔍 ATS Optimization Keywords
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Hard Skills
- policy review
- procedure finalization
- vendor dispute management
- investigation requests
- ticket management
- refund processing
- bank verification
- transaction monitoring
- process optimization
- documentation
Soft Skills
- communication
- organizational skills
- training
- collaboration
- problem-solving
- customer support
- knowledge sharing
- continuous improvement
- education
- support
