Onboarding Specialist
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Moderate value due to potential growth opportunities, an entry-level position, and a focus on impactful work in sustainable agriculture.
- Impactful role in sustainable agriculture
- Collaborative team environment with international exposure
- Development opportunities in customer onboarding and data management
- Entry-level position with limited initial compensation
Pros
- Opportunity to work in sustainable agriculture impacting millions of smallholder farmers
- Collaborative and international work environment
- Chance to develop data analysis and customer training skills
Cons
- Entry-level position may limit immediate compensation
- High demands on customer onboarding efficiency
- Potentially challenging pace in project management
Who it's for
Entry Level / Junior • On-site
Good fit
- Recent graduates passionate about agriculture and technology
- Collaborative individuals eager to learn
- Those with a customer-focused mindset
Not recommended for
- Highly experienced candidates seeking senior roles
- People who prefer independent work style
- Individuals expecting high compensation without relevant experience
Motivation fit
Key skills
About the job
Onboarding Specialist CDI
Farmforce strives to build trust and transparency in the agricultural first mile. We deliver digital solutions to secure sustainable sourcing, improve farmers' quality of life, and protect the environment. Our clients work with 1,000,000+ smallholders in 32 countries across Africa, Asia, Europe, and Latin America and we’re continuously expanding our platform to address global challenges. We’re growing!
Industry: Information Technology & Services
Employment Type: Contractor Contract
Job Opening: Onboarding Specialist
Level: Entry Level/ Junior
Location: Abidjan, Cote D'Ivoire
As an Onboarding Specialist, your main focus will be supporting projects and onboarding Clients. The role requires close collaboration with an international team to assess Clients’ business needs, analyze data, and train end-users to ensure successful use of the platform. The ideal candidate is passionate about data, thrives in a learning environment, and has a can-do attitude. The candidate is also able to demonstrate a sense of urgency, with great attention to detail. Support data analysis and customer requirements to get projects live.
Main Duties and Responsibilities:
Customer Onboarding:
· Collaborate with Customer Success teams to understand customer project business requirements and
objectives.
· Lead the onboarding process for new customers, ensuring a seamless and efficient transition to our
solutions.
· Manage the customer onboarding process using internal software and tools
· Configure and customize the solution to meet client-specific needs
· Work closely with cross-functional teams, including sales, customer success, and customer support,
product development to ensure a coordinated and successful onboarding process.
Training and Education:
· Develop and deliver training sessions to customers and end-users, covering functionalities, best
practices, and troubleshooting techniques.
· Create and maintain documentation, tutorials, and other educational materials.
· Providing ongoing support and trainings as needed to ensure user proficiency.
Data Analysis & Quality Control:
· Assesses the customer’s requirements, processes, and data to be migrated and managed in Farmforce.
· Configures the data, servers, and users to meet customer requirements and desired user experience.
· Execute test cases on the customer’s web and mobile application in alignment with their processes.
· Raise questions related to data and configurations to Customer Success or project lead and discuss
resolutions.
· Support Customer Success and Customer Support on documentation.
Customer Support:
· Investigate issues raised by customers and ug and coordinate with Customer Support on validating
technical defects.
· Proactively monitor tenant usage levels of customers, raising non-usage or issues found to Customer
Success. Assist in remote second line support to customers and facilitate with internal teams in the
event third line support is required.
Qualifications
· Bachelor’s degree
· 2 -3 years of working experience in any of the following industries:
o Software (Enterprise, SaaS)
o Farming & Agriculture
o Food/Ingredients Sourcing
o FMCG/CPG
o Logistics & Cold Chain
o Retail, Wholesale, Food Service
o Food Safety, Auditing & Certification (e.g. HACCP, Global GAP, RFA)
· Conversational English or a higher level is a must.
· The candidate should be collaborative, resourceful, and pragmatic.
What we offer
· Casual and flexible work environment
· Opportunity for growth for all team members.
How do I apply?
If you’d love to work at Farmforce, please take a few minutes to complete this application form
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