Office Manager

Summary

The Office Manager supports the Executive Team and Assistant General Manager of Operations by providing HR, operations and marketing support for the store leadership. This role manages recruitment and onboarding, handles administrative and executive support tasks, resolves customer issues, and coordinates local marketing events while working a flexible schedule including nights and weekends.

Responsibilities

• Act as primary HR support for the store and assist the Assistant General Manager of Operations
• Collaborate with Recruiting to fill open roles and participate in screening and interviewing nonexempt candidates
• Manage onboarding and orientation activities and assist with associate review administration
• Provide executive and general administrative support including fielding calls and managing paperwork
• Handle customer inquiries and resolve service issues in a timely manner
• Manage and execute multiple projects for different departments simultaneously
• Support operations tasks as assigned by the Assistant General Manager
• Coordinate and execute local marketing initiatives such as trunk shows, clinics and customer communications

Requirements

• Strong interpersonal and collaboration skills with a customer focused mindset
• Analytical and solution oriented thinking with a drive for results
• Tech savvy with proficiency in Microsoft Outlook Excel and PowerPoint
• Ability to solve basic technical issues and create presentations
• Available to work a flexible schedule including nights and weekends
• 4 year college degree preferred
• Prior experience in HR operations or retail support preferred