Merchant Operations Manager - Operational Excellence
24 Oct 2025
Mexico City, Mexico
About the job
About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 17 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Operational Excellence expert plays a critical role in standardizing processes, improving efficiency, and ensuring strategic alignment across projects. Its main functions include governance, resource management, performance tracking, and continuous improvement, supported by agile and project management methodologies and best practices.
Key responsibilities
- Lead the planning, execution, and governance of operational projects that impact merchant experience and performance.
- Act as the primary liaison between Merchant Operations and internal teams, coordinating resources to meet shared business objectives.
- Oversee merchant onboarding and ensure accurate, up-to-date partner data across systems to support operational integrity.
- Design and implement scalable processes, driving continuous improvement and efficiency across merchant workflows.
- Manage commission payments, promotions, and incentive programs in collaboration with Finance and Accounting teams.
- Develop and monitor operational KPIs, providing actionable insights and executive-level reporting.
- Ensure compliance, documentation, and consistency of administrative information related to merchants.
- Champion cross-functional collaboration to align merchant operations with company-wide strategic initiatives.
Qualifications
- Bachelor's degree in Economics, Engineering, Management, Finance, or a related field.
- 3-5 years of relevant experience in operations, with hybrid project management skills
- Analytical skills with a data-driven approach.
- Desirable previous experience in technology, mobile products, or the consulting industry.
- Previous proven experience improving operational efficiency.
- Previous experience launching apps and physical products.
- Proven experience in a fast-paced environment and working with a scalability mindset.
- Self-driven and results-driven.
- Excellent oral and written communication skills in English, with the ability to present in person and in writing to non-expert audiences
Benefits
- 100% Company-funded Health and Life Insurance for employees and immediate family members
- Indefinite-term contract
- 20 days of vacations
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- $500 USD Phone finance with PJ
- $250 USD Wellness
- $200 USD Headphones
- $250 USD WFH
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
