Market Financial Center Manager - Charleston, SC Area
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
High offer value driven by leadership responsibilities and impact on community engagement efforts.
- Leadership role with community impact
- Excellent professional development opportunities
- Focus on customer service and operational excellence
Pros
- Influential role with significant local impact
- Strong support for career development and coaching
- Opportunity to foster a community-centered approach in finance
Cons
- Requires hands-on management and presence at financial centers
- High customer service expectations can be demanding
- Possibility of extended hours during peak business times
Who it's for
Mid-Level Management • On-site with some remote flexibility
Good fit
- Mid-level finance professionals
- Leaders in community-focused roles
- Individuals focused on operational excellence
Not recommended for
- Beginners in financial management
- Candidates who prefer behind-the-scenes roles
- Those looking for purely remote work
Motivation fit
Key skills
About the job
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
Responsibilities:
• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence
Required Qualifications:
- 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work team
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
- Proven record of balancing risk and making sound decisions while achieving business goals
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
- Proficiency in computer skills and professional programs (for example, Microsoft Office)
- Availability to work weekends and/or extended hours as required to run the business
- Must be able to travel to any financial center within the defined market
Desired Qualifications:
- 1+ years of management experience including hiring, coaching and developing direct reports
- Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
- Bachelor’s Degree in related field
- Bilingual (fluent verbal and written)
Skills:
• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving
Minimum Education Requirement:
• High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40
