Key Account Manager
About the job
there! Thanks for your curiosity
We’re driven by ambition and guided by a bold vision for the years ahead. As we scale our profitable ecosystem of tools and services, we’re seeking a standout (POSITION) to help us go to a next level. In this position you will report directly to (MANAGER).
Who we are
Zubale is a technology company that enables retailers to win in eCommerce. We serve a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands across Mexico, Brazil, Chile, Costa Rica, Peru and Colombia. How? We have three key products:
1) Flexifleet: Freelancer Marketplace to perform picking, packing, and delivery tasks for retailers and aggregators.
2) Fulfillment Optimizer: Modular Software to increase productivity in eCommerce picking, packing and delivery.
3) Consumer Connect: AI WhatsApp Conversational Commerce to boost sales and elevate customer experience.
We are passionate about helping brands, aggregators, and retailers optimize their eCommerce operations, lower costs, and boost profitability. Backed by over $70M USD in venture capital, we’ve delivered consistent growth over the past six years and completed more than 100 million orders through our platform. Today, we serve 100+ customers and engage thousands of freelancers across our network. And this is just the beginning. We're building a profitable, scalable ecosystem — and our vision is to become the #1 partner for retailers to grow their eCommerce business.
Who you are
A person with:
Experience: Minimum of 5 years of proven experience in Key Account Management, Business Development, or high-level Commercial Management roles, including successful experience in hunting and acquiring new clients, preferably in the SaaS or B2B services sector.
Regional Skills: Demonstrated experience managing clients or portfolios at a national level or with significant geographic responsibility.
Languages: Advanced English level (essential for communication with international teams and clients).
Relationship Skills: Exceptional ability to build and maintain strategic relationships with clients, from operational levels to C-level executives.
Analytical Thinking: Ability to interpret data, identify business needs, and translate challenges into concrete opportunities and solutions.
Communication: Excellent communication, negotiation, and presentation skills.
What you will do
As our KAM, you will be the architect of long-lasting and productive relationships, with a vision that impacts national performance. Your main responsibilities will include:
Strategic Key Account Management: Serve as the primary point of contact and trusted advisor for a portfolio of existing clients in Mexico, ensuring their satisfaction and maximizing the value they receive from Zubale.
New Business Development (Hunting): Identify, prospect, and close new business opportunities with strategic clients at the national level, expanding our portfolio and market penetration in Mexico.
Growth Opportunity Identification (Existing Accounts): Deeply analyze the operations and objectives of your current clients to identify and develop upselling and cross-selling opportunities for our last-mile solutions.
Account and Sales Strategy Planning & Execution: Develop detailed account plans and new account sales strategies, set clear objectives, and lead execution to drive retention, product adoption, and revenue growth across your key and newly acquired accounts.
Internal and Cross-Functional Collaboration: Work closely with internal teams such as Operations/CX, Product, and Finance to ensure the delivery of exceptional service and efficient resolution of any challenges impacting operations in Mexico.
Strategic Reporting and Analysis: Monitor and report key client KPIs with a national perspective, identify market trends, and provide valuable insights to both the client and Zubale’s leadership regarding performance in Mexico and growth opportunities.
